ICT/Telecom event
Carriers World Asia 2010
event Carriers World Asia 2010
date 2010-03-17 - 2010-03-19
location Hong Kong
link Click here

Latest issue
Europe I 2010
Europe I 2010
Wireless - growing on its own


Free articles
Over 2,000 full articles are free of charge.

Click on a region to access any Connect-World article.

To find out more click here

eLetter registration
FREE latest article delivered fortnightly to you.

Register here

Ranked no. 1
ICT magazine by
Google ranked number one ICT magazine - Connect-World
Yahoo UK ranked number one ICT magazine - Connect-World

Press Releases
To: All ICT sector companies, PR and advertising agencies, media organisations and journalists

FREE - Permanent - Fully Searchable

What happens to your press releases? Do they reach everyone who might be interested? Are they always published?

The Connect-World series of ICT magazines is starting a permanent, on-line, fully searchable, database to host every ICT-related press release it receives.

Professionals around the world no longer have to depend upon the whim of local and industry publications - if they need to know about your type of product or service, they can search and find your press release at www.connect-world.com.

Journalists not on your mailing lists will find your press release in Connect-World's fully searchable press release database when looking for news about specific products, services or technologies.

There is no charge to include your press release in the Connect-World Press Release database - just put us on your mailing list and send your press releases to press.release@connect-world.com. All press releases must include valid email and telephone contact information.

Anyone can access Connect-World's Press Release Collection - it costs nothing!



Latest eLetter Free Article
1st March, 2010
(see latest eLetter)
Global communications - connecting everything and everybody
Matthew Key
by Matthew Key,
Chairman and CEO,
Telefónica Europe

Search

advertisement
Click Here!

>>>>>All articles are free to view online now!!<<<<<
ICT Industry Press Releases
 
Date Company Heading
Thu 11 Mar 2010 Mctel Orange Launches Successful Ussd Services With Mctel In Switzerland
Thu 11 Mar 2010 Cisco Cisco And Real Business Crown 2010's Customer Kings
Thu 11 Mar 2010 Cisco British Smes Come Out Fighting Over State Of The Economy
more...


All Connect-World articles are FREE to read online now.

  • Recent articles
  • Free articles
Recent article from Europe II 2009
 
Mark Quinlivan Article no.: 11
Topic: Mobile service intelligence
Author: Mark Quinlivan
Title: CEO
Organisation: Carrier IQ
PDF size: 160 KB
 
About author:
Mark Quinlivan is the CEO of Carrier IQ; he has over 23 years of domestic and international management experience. Most recently,
Mr Quinlivan was the COO of edocs, acquired in 2005 by Siebel Systems. Before edocs, Mr Quinlivan held senior positions at Lucent Technologies including as SVP of Worldwide Consulting and Integration. Prior to Lucent, Mr Quinlivan held senior management positions at Ascend Communications and Stratus Computer.

Mark Quinlivan earned an undergraduate degree in Management and a Masters degree in Computer Science from WPI, and completed the PMD program at the Harvard University School of Business.
 
Article abstract:
Today’s complex service environment is hard to control without adequate data. Most of the traditional ways of measuring network services are based upon the use of network measurements that quite often do not give an accurate picture of the end user’s experience. This is particularly true for data-based services. Mobile Service Intelligence uses information from today’s highly sophisticated handsets, while in normal use, to monitor true customer experience both to assess service quality and, importantly, to predict future revenue opportunities.
 
Read the article online? Click here
Free article from Asia-Pacific III 2007
 
Prashant Jhawar Article no.: 15
Author: Prashant Jhawar
Title: Chairman & CEO
Organisation: Ushacomm India Pvt. Ltd.
Topic: Intelligent Web-based customer care
PDF size: 308 KB
 
About author
Customer service is a sensitive issue. The speed and efficiency with which a customer’s specific needs are dealt with can make or break a company’s reputation. The customer care call centres are costly, 24/7 operations; they deal with people from around the globe who speak many languages. To minimise costs, speed response and facilitate coordination with the back-office systems and staff that must deal with the problems, companies are investing in wholly computerised or hybrid human/IT customer care systems.
 
Article abstract
Customer service is a sensitive issue. The speed and efficiency with which a customer’s specific needs are dealt with can make or break a company’s reputation. The customer care call centres are costly, 24/7 operations; they deal with people from around the globe who speak many languages. To minimise costs, speed response and facilitate coordination with the back-office systems and staff that must deal with the problems, companies are investing in wholly computerised or hybrid human/IT customer care systems.
More free articles? Click here

Spacer