(Cincinnati & Midrand, South Africa; September 28, 2010) – Convergys supported football fever for the wholesale subscribers of Vodacom South Africa. Thanks to a successful upgrade to Convergys Rating and Billing Manager, Vodacom was able to launch a range of new football-themed products and services before the start of the world’s most-anticipated international football (soccer) competition, which took place June 11 to July 11 in South Africa. This international competition is the most widely viewed sporting event across the globe and attracted over 700 million viewers worldwide for the final 2010 match.
Convergys Corporation (NYSE: CVG), a global leader in relationship management, completed Vodacom South Africa’s upgrade to Convergys Rating and Billing Manager and the “go-live” of some 3.5 million postpaid wholesale wireless subscribers on the system. Convergys completed its solution implementation on time and at the agreed price, enabling Vodacom South Africa to deliver on its football tournament strategy.
Vodacom South Africa, a Convergys client since 2001 and part of the Vodacom Group, a leading African communications group providing mobile communications and related services, is already realizing the benefits of the upgrade, which include:
- Launch enticing new offers and promotions quickly in a highly competitive market
- Provide enhanced, complex discounting on new products and tariffs
- Migrate subscribers to new products and services efficiently at any time
- Simplify operational processes
- Reduce total cost of ownership
“This upgrade was critical to delivering our product requirements around the football competition,” said Derek Morgan, Managing Executive, Billing Systems Group, Vodacom (Pty) Ltd. “The Convergys team worked closely with the Vodacom South Africa team to make this upgrade a success.”
“With a strong working relationship developed over many years, Convergys understood the importance of upgrading Vodacom South Africa’s Rating and Billing Manager before the football tournament,” said Riki Allon, Convergys Senior Vice President and General Manager, EMEA. “Working collaboratively, we completed a system upgrade, enabling Vodacom South Africa to launch football-themed offers.”
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.
About Vodacom South Africa
Vodacom Group Limited is an African mobile communications company providing voice, messaging, data, and converged services to around 40 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides carrier and business services to customers in over 40 African countries.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com