Tadiran Telecom Acquires EasyRun’s Powerful Contact Center Software Technology
Acquisition aims to strengthen Tadiran’s leadership position in Unified Communications solutions
Petach Tikva, Israel -Sep 4, 2012 – Tadiran Telecom, a leader in unified communications announced today the acquisition of EasyRun’s technology and intellectual property. EasyRun’s EPICCenter technology will be integrated into Tadiran Telecom’s Linux-based Unified Communication platform which will be introduced to the market next week.
Since its launch in 1991, EasyRun has provided powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX platforms. These solutions allow customers to add a multimedia contact center solution without having to make major changes to their existing telephony infrastructure. EasyRun’s installed base of over 3000 locations worldwide will have the option to join Tadiran’s client base and benefit from a wider range of Unified Communication solutions.
Tadiran’s President and CEO Eldad Barak said: “This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology”.
While allowing customers to choose between telephony, email, and chat as contact options, EasyRun’s solutions integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real-time.
About Tadiran Telecom
Tadiran Telecom (TTL) L.P. is a privately held partnership, recently acquired by AfconHoldings Ltd., which is part of the Shlomo Group – a conglomerate engaged in a wide variety of industrial and service businesses. Tadiran Telecom (TTL) L.P. is an established global leader, innovator and supplier of IP business telephony and telecommunications solutions, which has served businesses of all sizes, including tier-1 organizations in various market segments in 41 countries worldwide. Tadiran Telecom’s solutions feature a comprehensive family of products including Unified Communication platforms, IP PBXs, soft switches, contact centers, IP phones, as well as mobility and desktop solutions.