Create Fans and Evangelists Through Customer Experience: Comverse at CEM Event
Comverse Outlines Customer Experience Management Best Practices That Get a Lock on Customer Loyalty
WAKEFIELD, Mass., Oct. 15, 2013 – Communication service providers (CSPs) must connect with and understand their customers better to increase their satisfaction and promote loyalty and advocacy. At the Customer Experience Management in Telecoms: North America Summit in Atlanta, Georgia, October 22-24, 2013, Comverse (Nasdaq:CNSI), a global leader in telecom business enablement, shows how to do this — sharing best practices that CSPs use to get a lock on customer loyalty.
A key speaker at the event, Garrison Macri, Senior Vice President, Managing Director North America for Comverse, will detail effective strategies that enable CSPs to understand their customers well enough to create and deliver the types of differentiating personalized experiences that can entice them to become the CSP’s advocates.
Entitled Maximizing the Customer Experience, the presentation spotlights new thinking and best practices from service providers worldwide who are using Comverse solutions and services to deliver an exceptional customer experience:
- Embracing Social Networks: Become an integral part of their subscribers’ digital lifestyle
- Capitalizing on Rich Communication Services: Offer consumer-pleasing rich IP-based services that work for every user and over every device
- Enhancing Real-time Relevant Communications with Analytics: Utilize advanced subscriber and network intelligence to achieve marketing precision with actionable campaigns and promotions
“A pioneer in converging BSS and policy aspects to deliver a consistent customer experience, Comverse extends its leadership in the field, enhancing the quality of the customer experience through innovations such as social media as an interaction channel, converged communications with digital services attuned to today’s digital lifestyle, policy-based charging for highly personalized plans and promotions, and customer care that gives users new levels of choice and control,” said Macri. “Creating the ultimate customer experience has become a strategic imperative; Comverse helps you deliver differentiating experiences that inspire enthusiasm and brand loyalty.”
Catch Macri’s presentation on Thursday, October 24 at 12:20 pm, meet with us at the Customer Experience Management Summit, and learn more about Comverse’s Customer Experience Solutions.
Comverse is a leading global provider of telecom business solutions that enable communication service provider success in the hyper-connected world through service innovation and smart monetization. The company’s proven and innovative product portfolio includes BSS, Policy Management (PCRF) and Enforcement and Digital & Value Added Services — all backed by Managed and Professional Services. Comverse’s extensive customer base spans more than 125 countries with solutions successfully delivered to over 450 communication service providers serving more than two billion subscribers. Comverse’s solutions are available in a variety of delivery models, including on-site, cloud, hosted/SaaS and managed services. For more information, visit www.comverse.com.