Cable & Wireless Chooses Comverse for Managed Services
Comverse to Manage BSS, VAS, Operational Systems — Including Third-Party Applications — for Leading Caribbean Mobile Service Provider
WAKEFIELD, Mass., Sept. 17, 2014 – Comverse (Nasdaq:CNSI), a global leader in service provider business enablement solutions, today announced that LIME, the Caribbean’s leading communications company and a subsidiary of Cable & Wireless Communications, selected Comverse to provide managed services for an array of Comverse and non-Comverse products.
“Over the years, the broad range of Comverse Solutions has enabled LIME to deliver superior customer service. Solutions such as Rating/Charging, voicemail, messaging and USSD have reinforced our product offerings to deliver on our vision to utilize technology to transform how people live, work and play in the Caribbean by offering the best communication services – from landline and mobile to broadband, TV and entertainment,” said Carlo Alloni Group CTIO at Cable and Wireless Communications. “With a history of good deliveries and high-quality support for the services, Comverse was the natural choice for managing and testing our services and applications – including third-party products and solutions.”
During the five-year managed services agreement, skilled Comverse professionals strategically located across LIME geographies will implement a continuous improvement process to ensure service levels are maintained. They will also help the company to optimize costs, enhance the subscribers’ experience, accelerate speed to market for promotions/offers and increase operational efficiency based on objective evaluation of Key Performance Indicators.
Some of the services included are:
- Application Configuration Management for Comverse ONE, Comverse’s flagship BSS solution
- Managed operations for Comverse ONE in Jamaica and Barbados
- Managed operations for Comverse next-generation voicemail, USSD solutions
- Test Factory: Testing for new services
- Operations and Application development for IT Middleware and Mediation Systems
By applying best practices of preventive maintenance and analysis of events and trends, Comverse will identify opportunities to reduce risk and expand business opportunities.
“We are proud of the role that Comverse has played through the years, helping LIME to become the leading communication service provider in Caribbean providing mobile, landline, Internet and TV services,” said Raman Abrol, SVP & Managing Director, Caribbean and Latin America at Comverse.
“With this advanced managed services engagement, which goes beyond operating Comverse solutions, we look forward to extending the warm relationship, leveraging our extensive managed services expertise to help LIME enjoy continual improvement in customer satisfaction and business results,” said Andreas (Andy) Herzog, VP Managed Services.
Comverse has decades of managed services expertise, with 2500+ service experts today optimizing operations in a managed service model for hundreds of communication service providers supporting billions of subscribers around the world.
LIME is the Caribbean’s largest telecommunications company with a proud history in the region which is always working to improve life in the Caribbean. LIME delivers the very best communication services to governments, businesses and families in 13 Caribbean countries with one unifying promise -building, connecting and serving communities. LIME is part of Cable & Wireless Communications PLC, one of the world’s leading communications companies.
At the core of the evolution of how we communicate, exchange information and monetize the digital world, Comverse enables the creation and monetization of innovative digital services for telecom and enterprise service providers through its proven and innovative product portfolio that includes managed BSS and Policy (PCRF), Enterprise Billing and Digital Services – all backed by Managed and Professional Services. Comverse’s extensive customer base spans more than 125 countries with solutions successfully delivered to over 450 communication service providers serving more than two billion subscribers. Comverse’s solutions are available in a variety of delivery models, including on-site, cloud, hosted/SaaS and managed services. For more information, visit www.comverse.com.