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Connect-World Asia-Pacific III 2007     Magazine introduction The Internet has changed our world and the global economy. We are now entering a new stage in its growth. Web 2.0, collaboration, virtual worlds and mashups are all part of it. Also part of the new Web are the evolutionary moves towards the semantic/ intelligent web, the growth in enterprise services that are not a mere extension of existing services and financial services such as mobile cash and credit. The Web is also revolutionising education, healthcare, government and social services in general.     Theme: Internet usage and services Articles Contributors Feature articles     Article no.: 1 Topic: The Internet in Afghanistan Author: Zakaria Hassan Title: Chairman Organisation: Afghanistan Telecommunications Regulatory Authority, ATRA PDF size: 260KB   About author: Mr Zakaria Hassan is the Chairman of Afghanistan Telecommunications Regulatory Authority, ATRA. Prior to joining ATRA as a member of the Regulatory Board, Mr Hassan was the Head of the Telecommunications Department at Siemens-Afghanistan. Mr Hassan has also been the National Director of the Afghan Wireless Communication Company, AWCC, a Technical Advisor to the Minister of Communications in Afghanistan and a university lecturer. Mr Hassan is a Member of the Institution of Electrical Engineers, MIEE, and registered as a Chartered Engineer (C.Eng.) with the Engineering Council, London, United Kingdom. The Telecommunications Training Centre, Kabul, certified Mr Zakaria Hassan as an Engineering Technician. He obtained his Bachelor of Engineering (B.Eng.) degree in Electrical and Electronics Engineering from Brighton Polytechnic (UK) and his Master’s Degree (M.Sc.) in Telecommunications Technology from Aston University, England.   Article abstract: After many years of war, Afghanistan is struggling to build a modern ICT infrastructure to meet the needs of its citizens and businesses. A high-priority programme to bring telecom services and private investment to the country began, based upon the Ministry of Communications’ recommendations. Much was done even before appropriate regulations were in place, but the growth in telecommunications was impressive. The sector is now regulated and the Regulatory Authority, ATRA, is actively promoting the growth of services in the country.   Read the article     Article no.: 2 Topic: Person-to-person offshoring services for small businesses and homes Author: Alok Aggarwal Title: Chairman Organisation: Evalueserve PDF size: 224KB   About author: Alok Aggarwal is the Founder and Chairman of Evalueserve. Prior to starting Evalueserve, Dr Aggarwal was the Director of Emerging Business Opportunities for IBM Research Division Worldwide, responsible for converting business innovations into businesses. Dr Aggarwal ‘founded’ the IBM India Research Laboratory within the Indian Institute of Technology, IIT, Delhi. Dr Aggarwal served as a member of the Executive Committee on Information Technology of the Confederation of the Indian Industry, CII, and also of the Telecom Committee of the Federation of Indian Chamber of Commerce and Industry, FICCI. He is currently a Chartered Member of The Indus Entrepreneur, TiE, organization. Dr Aggarwal has also served as a Chairperson of the IEEE Computer Society’s Technical Committee on Mathematical Foundations of Computing and on the editorial boards of SIAM Journal of Computing, Algorithmica, and Journal of Symbolic Computation. Dr Aggarwal has published 55 research papers in renowned journals and has filed ten patent applications. He has taught at the Massachusetts Institute of Technology, MIT, and has chaired a number of conferences, including Symposium on Theory of Computing, Foundations of Computer Science, and Symposium on Computational Geometry. Dr Aggarwal received his B. Tech. in Electrical Engineering from IIT Delhi and his PhD from Johns Hopkins University in Electrical Engineering and Computer Science.   Article abstract: Person-to-person offshoring, or PPO, lets small businesses, home offices and individuals contract one-time or continuing services from a growing number of service providers in low-wage countries. Some services are contracted directly from the vendor over the Internet, others use online marketplaces where vendors compete offering their services. Service providers pay monthly fees plus a percentage of the earnings contracted through the marketplace. Tutoring, financial design, editorial, writing, software development, website creation, marketing and sales support are important PPO services.   Read the article     Article no.: 3 Topic: The health sector’s central nervous system Author: Sol Trujillo Title: CEO Organisation: Australia’s Telstra Corporation PDF size: 244KB   About author: Sol Trujillo is the CEO of Australia’s Telstra Corporation. Prior to joining Telstra he was CEO of London-based Orange; President and CEO of US West Dex Inc.; President and CEO of US West Communications; and, CEO and Chairman of US West Inc. Mr Trujillo is also a Director of Target Corporation. He has served on the Boards of PepsiCo, EDS, Gannett and the Bank of America. Mr Trujillo also served as a trade policy advisor to the Clinton and Bush administrations. Mr Trujillo was the first native-born Hispanic-American to serve as CEO of a Fortune 150 company. Mr Trujillo holds a Bachelor of Science degree with a major in business and a Master’s of Business Administration, MBA, from the University of Wyoming. He was granted honorary doctorates from both the University of Wyoming and the University of Colorado.   Article abstract: Given the world’s aging population, the velocity of epidemic propagation in the jet-age, the increasing complexity of medical diagnostics and treatment, and the rising costs, the healthcare challenge is growing. There are never enough caregivers, specialists and diagnosticians, especially in remote and developing regions. Information and communications technology can bring healthcare to patients wherever they may be, while lowering both operational and infrastructure expenses. Next-generation networks will play a major role in overcoming the challenges that healthcare faces.   Read the article     Article no.: 4 Topic: Multi-Play service excellence Author: Michael Anderson Title: President Organisation: Global Solutions Group, Telcordia PDF size: 220KB   About author: Michael Anderson is the President of Telcordia’s Global Solutions Group. He is responsible for Next Generation OSS products, services, and partners. Mr Anderson has more than 15 years’ experience with media and high-technology software and service providers. Prior to Telcordia, Mr Anderson was Vice President of Business Development and Global Marketing for ADC’s Software Systems Group. He has also held senior roles in sales, marketing and product management at AT&T, MCI and Time Warner Telecom. Mr Anderson helped start one of the world’s first competitive voice and data service providers that grew to become a market leader before being sold to Time Warner. He also founded a global leader in IP services that became a leading Internet economy brand. Mr Anderson is a founder and past member of the Board of Directors of the Internet Service Provider Business Forum and is actively involved in several industry organizations and advisory boards. Michael Anderson holds a Bachelor’s degree from the University of Washington College of Arts and Sciences and completed a fellowship at the Georgetown University Law Center.   Article abstract: Operators need broadband multi-play services to remain competitive, but providing them is not simple; seamlessly delivering multi-play services is inherently complex. Multi-play involves a series of operational, technical and marketing challenges that few operators are prepared to handle. The services must work together flawlessly on a common IP-based platform for fixed and mobile video, voice and data. The need to manage network traffic complexities, guarantee quality of service and meet the demands of the market all add to the challenge.   Read the article     Article no.: 5 Topic: Making the most of wireless mobility Author: Neil Montefiore Title: CEO Organisation: MobileOne, M1, Singapore PDF size: 220KB   About author: Neil Montefiore is the CEO of MobileOne Ltd, M1, Singapore. Prior to his current appointment, he was the Director, Mobile Services at Hong Kong Telecom CSL Limited. Mr Montefiore began his career at The Cable and Wireless group and rose through the ranks to become the CEO of Cable and Wireless Systems Ltd. From there, he moved to the UK as Managing Director of Paknet Ltd, a Cable and Wireless and Vodafone joint venture. Mr Montefiore later returned to Hong Kong as Managing Director of Chevalier (Telepoint) Ltd. Mr Montefiore received the Asian Business Leaders’ Innovator of the Year Award 2002 presented by CNBC Asia-Pacific and TNT Asia. In 2003, M1 won the Best Regional Mobile Operator and Best Brand in the World Communication Awards. M1 went on to win the Best Broadcast Commercial at the GSM Association Awards in Cannes in 2005. The Singapore Business Awards committee named him the Outstanding CEO of the Year for 2002. In 2006, Mr Montefiore was conferred the Lifetime Achievement Award by the Institute of Advertising, Singapore, IAS. Mr Montefiore is a chartered engineer, a Fellow of the Institution of Engineering and Technology and a Fellow of the Chartered Institute of Marketing, CIM.   Article abstract: In both developed and developing countries people depend upon their cell phones - often for their survival. Businesses and operators, though, need to focus on how the technology can facilitate an effective and competitive business environment, enhance productivity and generate returns. Mobility should enhance freedom and flexibility, not distort the work/life balance. Working days no longer need be from nine till five, remote working is a reality - lessening pressure on office space, reducing commuting, rush-hour traffic and fuel consumption.   Read the article     Article no.: 6 Topic: Unclogging backhaul - architecture is not just technology... Author: Björn Krylander Title: CEO Organisation: Cambridge Broadband Networks PDF size: 348KB   About author: Bjorn Krylander is the CEO of Cambridge Broadband Networks, a wireless transmission equipment developer. Mr Krylander came to Cambridge from UbiNetics, a 3G test and IP company, where he was CEO until its sale. Prior to UbiNetics, Mr Krylander held a variety of positions at Ericsson Inc., including Vice President TDMA and CDMA Mobile Phones in the US and Vice President and General Manager of the company’s Home Communications Business Unit. Mr Krylander holds a Master of Science in Electronic Engineering from Lund University.   Article abstract: The use of mobile broadband is growing rapidly and will accelerate greatly in the coming years. To meet the voracious demand that is developing, mobile operators will have to build up their infrastructure-especially the backhaul connections between local base stations and the core network. The point-to-point architecture typical of so many of today’s backhaul networks will be expensive to expand. Point-multipoint architectures handle data traffic peaks more efficiently and cost effectively and are much cheaper to build and maintain.   Read the article     Article no.: 7 Topic: The rise of mobile info Author: Dominique Schmid Title: CEO Organisation: Sicap AG PDF size: 276KB   About author: Dominique Schmid is the CEO of Swisscom Mobile subsidiary Sicap AG. He has worked for Swisscom AG since 1999 beginning as a Project Leader to found Swisscom Mobile AG and Bluewin AG. He has been a member of the supervisory board of Sicap AG since 2001. Mr Schmid has extensive experience in M&A, marketing, finance and change management. He previously worked on many M&A transactions, post-merger integration, and restructuring measures for Valora Holding AG Bern retailers and was an internal auditor for Winterthur Insurance Company. After studying business economics at the University of Berne, Mr Schmid obtained an MBA in general management from Simon School, Rochester, N.Y. in the USA.   Article abstract: By 2002, almost 80 per cent of Japanese mobile users subscribed to mobile Internet over WAP or i-mode. This was not due so much to cultural differences, as to the agility of local operators, the infrastructure installed and the services offered. The mobile phone is competing ever more widely with the Internet in Asia to provide services. The USSD bearer channel on GSM networks that can provide no-cost, interactive, rapid and secure communications will help build Asian mobile Internet services.   Read the article     Article no.: 8 Topic: Broadband demand in India Author: Atul Bindal Title: President Organisation: Bharti Airtel Broadband & Telephone Services PDF size: 344KB   About author: Atul Bindal is President, Broadband & Telephone Services at Bharti Airtel Ltd. He is a member of the Airtel Management Board and also chairs the Broadband & Telephone Services Management Board. Previously, Mr Bindal was Executive Director, South, for the Mobility Business and Group Chief Marketing Officer and Director of Mobility for Bharti Airtel. Prior to Bharti, Mr Bindal was Commercial Director, Asia-Pacific, with DHL and had served with AlliedSignal/Honeywell - he was VP & GM Asia, Middle East and Africa for their Power Systems Business when he left. Earlier, Mr Bindal worked in marketing, sales and general management with American Express, Lipton and Shell. Atul Bindal is a Mechanical Engineer from Delhi University, and a Post Graduate in Management from the Indian Institute of Management Calcutta.   Article abstract: Not available   Read the article     Article no.: 9 Topic: The Internet - still leaving some behind Author: Manogar D.L. Title: Vice President Organisation: Emerio Corporation PDF size: 248KB   About author: Mr Manogar D.L. is the Vice President of Emerio Corporation responsible for Global Accounts, Banking and Network Services. He has 16 years of experience in the IT industry, with diverse and in-depth exposure to various disciplines ranging from systems support, consulting, project management and senior management. Mr Manogar was a founding member of R&D Teamworks Pte Ltd Singapore, where he was responsible for the Systems Networking & Consulting Group and the Human Resource Department. Mr Manogar holds a Master’s of Business Administration degree from the University of Birmingham, United Kingdom, and a Bachelor’s in Engineering from the University of Madras, Chennai, India.   Article abstract: Although in the more developed regions of the world the Internet has become part of the daily routine for much of the population, only one billion of the world’s 6.5 billion inhabitants have access. In many countries, including India and China, Internet usage is growing rapidly but overall penetration is still quite low. Lack of adequate access infrastructure, literacy rates and high costs all work to prevent the remaining 5.5 billion of the world’s people from using the Internet.   Read the article     Article no.: 10 Topic: Evolution of the Internet Author: Larry Morgan Title: Managing Director Organisation: Macquarie Telecom PDF size: 328KB   About author: Larry Morgan is the Managing Director of Macquarie Telecom. He has more than 25 years of global telecommunications and international executive management experience. Prior to joining Macquarie Telecom, he served as President/CEO and member of the Board of Directors with Virtela Communications, an award-winning Global Virtual Network Operator. Mr Morgan also held a series of executive positions and board memberships at BT Infonet, where he served as President of EMEA and, earlier, as Vice President and General Manager of the Asia-Pacific region. Before joining Infonet, Mr Morgan held several senior management positions in Sprint and AT&T after building his career in sales with IBM. Mr Morgan is a frequent speaker at conferences and has appeared on CNBC television, in the Research Board, CommunicationsWeek International and Datacom Magazine. He has won many industry awards, including the ‘Best in Class’ Telemark Award, the Datacomm ‘Hot Products’ and Interop Achievement Awards. Mr Morgan earned a Bachelor’s of Science and a Master’s in Administration from Villanova University and has completed the Executive Management Programme at the University of Southern California.   Article abstract: Not available   Read the article     Article no.: 11 Topic: Ubiquitous business connectivity Author: Stephen Ho Title: CEO Organisation: CPCNet PDF size: 268KB   About author: Stephen Ho is the CEO of CPCNet, part of the CITIC Pacific Communications group where he served as Executive Vice President. Prior to joining the CITIC Pacific Group, Mr Ho held senior positions at Cable and Wireless Systems Ltd, Hongkong Telecom CSL Ltd, Hong Kong Telecom Ltd and iAdvantage Ltd. Mr. Ho is a founder of two Internet Data Centres - iAdvantage and Sky Datamann. Mr Ho holds a Bachelor’s Degree in Electrical Engineering, with honours, specializing in digital communications from McGill University, Canada.   Article abstract: The globalised economy has globalised the enterprise. Large and medium companies often have remote branches to deal with their operations around the globe. The cost of networks to connect these branches would have been prohibitive not so long ago. Converged networks and IP have made it economical to provide private communications using worldwide public networks. The security of these networks, given the growth of increasingly sophisticated threats and the growth in the number of personal devices connected, remains a serious problem.   Read the article     Article no.: 12 Topic: VoIP - the new standard for corporate communications Author: Tim Moynihan Title: Vice President of Global Marketing and Channels Organisation: Envox Worldwide PDF size: 272KB   About author: Tim Moynihan is the Vice President of Global Marketing and Channels for Envox Worldwide. Prior to joining Envox Worldwide, Mr Moynihan, who is a recognised expert on speech and communications technology, spent six years directing all of the marketing communications, product marketing, channel marketing and sales support activities for Intel Corporation’s media and signalling communications products. Before Intel, he held senior-level marketing management positions at Inter-tel and ENTEX Information Systems, among other companies. Mr Moynihan received his BA from the College of the Holy Cross and his MBA from Purdue University.   Article abstract: The Internet has had an impact upon communications quite different than expected. In addition to the services and content on the Web, the underlying technology itself - the Internet Protocol, or IP - is changing the way individuals and businesses communicate. IP makes it possible to combine the once separate wired and wireless networks for voice, data and images and reduce costs dramatically. Standards-based VoIP solutions let developers create cost-effective solutions for a wide range of personal and corporate communications needs.   Read the article     Article no.: 13 Topic: Web 2.0 and the enterprise Author: James Norwood Title: Vice President, Product Marketing Organisation: Epicor Software Corporation PDF size: 248KB   About author: James Norwood is the Vice President of Product Marketing at Epicor Software Corporation; he is responsible for the worldwide product marketing of Epicor’s portfolio of industry solutions. Prior to joining Epicor, Mr Norwood co-launched the financial systems and consultancy firm WCS Limited, and held consulting, marketing and sales management positions at European software reseller firms AlphaGen and Tritel. Mr Norwood studied Systems Analysis and Computer Science at the University of Westminster, London.   Article abstract: Web 2.0, the second generation of Web services that use the Web itself as a platform, is moving into the enterprise. The need to collaborate within the enterprise, as well as with its suppliers, customers and the like requires a unified IT platform that can support real-time information sharing. Functions such as ‘presence’ and collaboration, together with plug-in applications for a transparent interface with ERP, Enterprise Resource Planning, and office productivity suites systems that can turn Web 2.0 into Enterprise 2.0.   Read the article     Article no.: 14 Topic: Networks for the social communications revolution Author: John Everard Title: CEO Organisation: Newport Networks Limited PDF size: 248KB   About author: John Everard is the CEO of Newport Networks Limited, which he founded with Sir Terry Matthews in 2000. Mr Everard previously held senior positions with Newbridge Networks for over a decade, establishing Newbridge Information Systems before taking responsibility for all operations in Europe, Middle East and Africa. Prior to that, Mr Everard served as the Vice President and General Manager for EMEA at Mitel. He has also served as Chairman of Telspec Ltd. Much of his early experience was gained at the British Telecommunications Research Department and at Bell Northern Research in Ottawa, Canada. Mr Everard holds a B.Sc Honours degree from the City University, London and an M.Sc degree from the University of Essex.   Article abstract: The Internet has become a social network, an entertainment network, a business tool and, often, a telephony substitute. Operators are migrating to converged IP networks to lower costs and provide a wider range of services - many in real time. WebPages and email do not require real-time availability, but VoIP and IPTV do. The broadband networks that the Internet uses will have to be upgraded to provide quality of service similar to what we have become accustomed to with telephony.   Read the article     Article no.: 15 Topic: Intelligent Web-based customer care Author: Prashant Jhawar Title: Chairman & CEO Organisation: Ushacomm India Pvt. Ltd. PDF size: 308KB   About author: Mr Prashant Jhawar is the Chairman and CEO of Ushacomm and the Vice Chairman of the Usha Martin Group, which has diversified interests in steel, wire ropes, telecom and IT products and services. A second-generation entrepreneur, Mr Jhawar joined his family business as a trainee in 1982. In 1994, Mr Jhawar founded Usha Martin Telekom, a GSM cellular network provider, in partnership with Telekom Malaysia, and after six years led a trade sale of this venture to Hutchison Wampoha. A Commerce graduate from Calcutta University, Mr Jhawar has professional certifications in Strategic Alliances & Corporate Venturing (Wharton Business School), Telecommunication and Billing & customer care (Billing College, UK) and in Leadership in the 21st Century (Harvard University).   Article abstract: Customer service is a sensitive issue. The speed and efficiency with which a customer’s specific needs are dealt with can make or break a company’s reputation. The customer care call centres are costly, 24/7 operations; they deal with people from around the globe who speak many languages. To minimise costs, speed response and facilitate coordination with the back-office systems and staff that must deal with the problems, companies are investing in wholly computerised or hybrid human/IT customer care systems.   Read the article     Article no.: 16 Topic: The three-screen challenge Author: Laurence Peak Title: Vice President for sales, Asia-Pacific Organisation: Verimatrix PDF size: 332KB   About author: Mr Laurence Peak is Verimatrix’s Vice President for Sales in the Asia-Pacific region. Mr Peak has 25 years of experience in entertainment technology and five years of working in Asia. Previously, Mr Peak has held key positions with telecom consultancy Access Point Asia, telecoms equipment vendor ECI Telecom, Shell UK and British Telecom.   Article abstract: Pay-TV is now available on three screens - TVs, the PC and mobile phones. There are about three billion potential pay-TV customers in Asia, but given the high levels of piracy, relatively few wish to pay. New security systems that control access to the content on all three screens are now available, but the variety of standards, infrastructure and regulation has thwarted their large-scale deployment. New software-driven security systems use cryptographic techniques and can support all existing and proposed standards.   Read the article Confirmed authors (Order by article no.)   Zakaria Hassan Chairman, Afghanistan Telecommunications Regulatory Authority, ATRA   Alok Aggarwal Chairman, Evalueserve   Sol Trujillo CEO, Australia’s Telstra Corporation   Michael Anderson President, Global Solutions Group, Telcordia   Neil Montefiore CEO, MobileOne, M1, Singapore   Björn Krylander CEO, Cambridge Broadband Networks   Dominique Schmid CEO, Sicap AG   Atul Bindal President, Bharti Airtel Broadband & Telephone Services   Manogar D.L. Vice President, Emerio Corporation   Larry Morgan Managing Director, Macquarie Telecom   Stephen Ho CEO, CPCNet   Tim Moynihan Vice President of Global Marketing and Channels, Envox Worldwide   James Norwood Vice President, Product Marketing, Epicor Software Corporation   John Everard CEO, Newport Networks Limited   Prashant Jhawar Chairman & CEO, Ushacomm India Pvt. Ltd.   Laurence Peak Vice President for sales, Asia-Pacific, Verimatrix