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Connect-World Global-ICT 2004     Magazine introduction Connect-World, from its beginning, has dedicated itself to discussing the impact of ICT upon people, regions and societies throughout the world Global Visionaries, Global Visions 2006 edition will commemorate the ITU Telecom World 2006 event, which will take place in Hong Kong from 4th to 8th December. The theme for Telecom World 2006 is Living the digital world. The event will explore how Information and Communications Technology (ICT) is changing our lives and how the interaction between equipment, services and applications providers is changing how society is structured and how it works. The theme of the Connect-World Global Visionaries, Global Visions 2006 edition, complementing the Telecom World 2006 theme, will be Digital lifelines ‚Äî building the digital world. Issue by issue, for the last ten years, Connect-World has documented digital lifestyles. The daily routine of living in a digital world is quite different in trendy Tokyo, London, New York or along the beaches of Rio de Janeiro than it is in rural areas around the world, in city slums or in the least developed regions of each continent. What digital technology signifies in each of these regions is vastly different. In one city, a mobile phone is a teenager's passport to social acceptance, a credit card, a TV, a way to invite friends to a party. In other parts of the world, even the simplest mobile device is a family's lifeline ‚Äî the promise of a brighter future. This issue of Connect-World will be devoted to the building of the digital world, in all its guises. World leaders, decision makers and thinkers from government industry and international institutions will be asked to share their visions of the digital world ‚Äî how to build and shape it, and how to create a lifeline for those who need it most.     Theme: Challenges and Opportunities for Business Society 2004 Articles Contributors Feature articles     Article no.: 1 Topic: ICT Global Issue: Challenges and Opportunities for Business Society 2004 Author: Neil Philpott Title: President of the Global Billing Association and Marketing Director Organisation: Amdocs PDF size: 156KB   About author: Neil Philpott is a Director of Amdocs and President of the Global Billing Association. Neil is the leader of the Billing Thought Leadership Programs team at Amdocs that evaluates the impact that business trends will have upon service provider billing needs. He has more than 23 years management and consulting experience working in the communications industry with fixed network and mobile operators in many European countries, North and South America, the Middle East and Japan. His expertise covers business development, management, marketing, information systems strategy, change management and all stages of the software systems lifecycle. Neil is now in his second term as President of the Global Billing Association.   Article abstract: Pervasive connectivity, anytime, anywhere, accessibility, and an increasingly mobile workforce are driving the need for new services. Billing systems that let service providers track, accumulate, and analyse the value for any combination of products and services are essential - they make new services possible. Pre-paid drove the growth of telecommunication services in Latin America and is now the dominant method of payment. Billing, likewise, will play an equally important role in the dissemination of new third generation, broadband, and content services.   Read the article     Article no.: 2 Topic: Global Access to Information and Communication Author: Mr. HŒkan Samuelsson Title: Managing Director Organisation: Avitec AB PDF size: 228KB   About author: Mr. HŒkan Samuelsson is the Managing Director of Avitec AB. A true entrepreneur and radio amateur, Mr. Samuelsson founded Avitec AB, the world's first repeater manufacturing company, almost 20 years ago based upon his development of the first analogue repeater for the Swedish Police Force. Since then, Mr. Samuelsson and his company have won other major contracts including the Stockholm Metro and GSM-R tunnel projects for the Swedish Railway Authorities. Mr. Samuelsson's innovative Frequency Translating Repeater has proven the value of repeaters for cost-effective coverage in GSM and EDGE Networks.   Article abstract: Mobile operators around the world are struggling with the investments needed to roll out nationwide third generation (3G) data communications networks within the deadlines set by regulators. These networks will permit cell phone users to access the Internet and a host of other data based services. They need, simultaneously, to provide enough radio coverage to comply with their regulatory obligations and keep their investments to a minimum. EDGE technology, together with frequency translating repeaters, provides a low cost, high coverage, solution.   Read the article     Article no.: 3 Topic: The Complex ICT Challenge - Economics, Access and Acceptance (EAA) Author: Gerry Kennedy Title: Principal Vice President,Telecommunications Strategy & Business Development for The Americas Organisation: Bechtel PDF size: 192KB   About author: Gerry Kennedy is Bechtel's Principal Vice President, Telecommunications Strategy & Business Development for The Americas. He also serves as Regional Vice President & General Manager for Telecommunications & Industrial in Latin America. Since joining Bechtel, Gerry has held positions of increasing responsibility including Senior Relationship Manager, Vice President Marketing and Strategy, and Principal Vice President Global Business Development, Marketing and Strategy. Gerry represents Bechtel Telecommunications and holds seats on the Board of Directors of the Telecommunications Industry Association (TIA), Advisory Board to the International Computer and Communications Council (IC&C), and Board of Advisors to the Electronic Industry Association (EIA). Prior to joining Bechtel Telecommunications, Gerry held various positions in engineering, operations, business development as well as executive positions in domestic and international telecommunications. He began his telecommunications career with the Bell System. As Director of Operations for Bell Atlantic International he was responsible for Bell Atlantic International's wireline, engineering and operations support system projects globally. Gerry holds a Bachelor of Science degree in Business Administration from Loyola College of Maryland.   Article abstract: Economics, access, and acceptance (EAA) are the keys to digital inclusion. Economics require that providers earn a return on investment, but users need affordable access. Lack of access is the primary physical cause of the digital divide. Acceptance includes cultural factors, education, and the availability of appropriate content. The Information Society's expansion must be planned and engineered by world leaders, together with business and society, to ensure that all segments of the global society are included and no one left behind.   Read the article     Article no.: 4 Topic: The True Digital Divide Author: Andy Green Title: CEO and Executive Board Member Organisation: BT Global Services PDF size: 136KB   About author: Andy Green is the CEO of BT Global Services - a £5.3 billion per year, 17,000 worker, global operation. He is also a BT executive board member, a BT GROUP board member, and a member of BT's Executive Committee. BT Global Services is focussed on the provision of managed services and solutions for multi-site organisations with European operations. Prior to his current position, Andy served as CEO of BTopenworld, BT's mass market Internet Services Company and as Group Director of Strategy and Development for BT during the late 1990s. Andy was responsible for the huge expansion of BT's Mobility, Internet, and Multimedia businesses and also for engineering the development of BT's global alliance strategies.Andy began his career with Shell, achieving a solid foundation in sales and operational effectiveness in the global marketplace. Later joining Deloitte Haskins & Sells, he applied his expertise in a number of key sectors including communications, manufacturing and banking. He holds a degree in Chemical Engineering from Leeds University.   Article abstract: A digital divide is opening between those companies who use IT effectively and those who don't. A bigger, more worrying, divide is also emerging as America and Asia outstrip Europe in productivity and profitability. After a period of economic downturn, studies show that European companies, in particular, perceive ICT as a risk and a cost centre, rather than a business benefit. To succeed, businesses need to recognise, accept, and embrace a much wider role in the digital networked economy.   Read the article     Article no.: 5 Topic: Prepaid and Emerging Markets: A Winning Combination Author: Howard Woolf Title: President Organisation: Comverse Intelligent Networks PDF size: 196KB   About author: Howard Woolf is the President of Comverse's Intelligent Networks Division. Previously, Mr. Woolf was the CEO of Odigo, Inc. a supplier of instant messaging and presence software products and services until Comverse acquired the company. Prior to Odigo Mr. Woolf served as President of the Americas for Intel/Dialogic Division, as Director of Worldwide Sales Operations for Compaq/Digital, and as National Marketing & Sales Manager for Digital Equipment Corporation in the United States, where he had previously been the Business Unit Manager Software Business Development. Prior experience with the General Electric Company and in running his own consulting company round out Mr. Woolf's career. Mr. Woolf has a Bachelor of Science degree in Civil Engineering from Clarkson College of Technology and an MBA in Finance from Boston College.   Article abstract: Prepaid services account for the majority of global mobile phone usage, and are growing at a faster rate than post-paid services. This trend is best reflected in Latin America and the Commonwealth of Independent States (ex-USSR). Originally, prepaid telephony was offered as a way to reduce the operators' exposure to bad debts. However, it has become an attractive option for a wide variety of users seeking to control costs and users are now demanding the same services as post-paid users.   Read the article     Article no.: 6 Topic: The Next Steps - Technology Drives Development Author: Dr. Walid Moneimne Title: Vice President Organisation: Dell's Enterprise Systems Group, EMEA PDF size: 192KB   About author: Dr. Walid Moneimne is vice president of Dell's Enterprise Systems Group and Services (ESG) business unit for Europe, Middle East and Africa (EMEA). Previously Dr. Walid Moneimne was Vice President for the EMEA Enterprise Business at Compaq. At Compaq he also served as Vice President and Managing Director of Compaq's Business Development Group (BDG). Moneimne joined Compaq as Managing Director for the Middle East, Mediterranean & Africa region (MEMA) based in Dubai. Before joining Compaq, he worked with the Xerox Corporation in France and the United States as General Manager for the Xerox Software Division, Western Region. Moneimne has an engineering degree in computer science from ENSIMAG in France and a PhD in computer science from the University of Grenoble. He also completed an MBA, studied at ISA, HEC Group in France, and the Wharton Business School in Philadelphia, U.S.A.   Article abstract: Technology for technology's sake does not work for corporations. Innovation is less important than standard based equipment and solutions, which now include highly sophisticated services and applications that can cost-effectively improve operational efficiency. Total cost of ownership (TCO) and return on investment (ROI) are increasingly important, as is the optimisation of resources, reduction of complexity, business scalability, and innovation. Innovation, though, such as mobile e-commerce, could hold the key to closing Europe's widening ICT gap with the US.   Read the article     Article no.: 7 Topic: "On demand telecom: a business model for today" Author: Mike Hill Title: General Manager Organisation: Global Telecommunications Industry, IBM PDF size: 112KB   About author: Michael G. Hill is the General Manager for IBM's Global Telecommunications Industry sector. He is responsible for managing IBM's business and strategic initiatives with worldwide telecommunications service providers; developing alliances with key independent software vendors and telecommunications equipment manufacturers. Prior to assuming his current position, Hill was vice president for Technology Deployment in the Business Transformation/Chief Information Officer organization, managing IBM's global voice and data infrastructure. In addition, he was a member of the executive team managing IBM's transformation to an e-business. Hill has also served as the vice president of marketing for IBM eServer iSeries division, as General Manager for Southeast and South Asia, as administrative assistant in the Chairman's office at IBM corporate headquarters, South Florida regional manager, Florida trading area general manager, and Director, Communications Industry, IBM North America.Mike Hill earned a degree in electrical engineering from the University of Florida.   Article abstract: The traditional business model for telecom service providers no longer serves in today's environment of slower economic growth and rapid technological change. Service providers can improve productivity and profits and position themselves to better respond to changing market needs by becoming on demand businesses. Being able to scale your own business up or down quickly as the market changes, and provide the services that let your client do the same, is the essence of an on demand business.   Read the article     Article no.: 8 Topic: ICT — challenges and opportunities for business and society — mobilising business of all sizes for economic growth Author: Christian Morales Title: Vice President and General Manager Organisation: Intel, EMEA PDF size: 112KB   About author: Christian Morales is the Vice President of the Sales and Marketing Group and Co-General Manager of Intel Europe, Middle East and Africa (EMEA). He is responsible for Intel product sales and marketing in the EMEA region. Previously, he was general manager of Asia-Pacific Operations. Morales has held various senior management roles in sales, channel operations and general management including General Director for Latin America, Director for Spain and Portugal and, in Senior positions in Paris, managed Western Europe channels and OEMs. He has been based in Madrid, Paris, and São Paulo.Morales earned a degree in engineering from the Electricity, Mechanics and Electronics Engineering School in Paris and completed the Young Managers Program in the MBA program at INSEAD.   Article abstract: The impact of mobile wireless technology upon our lives is growing. It is driving the growth of the ICT sector, of many businesses and of emerging economies. There will soon be billions of wireless devices - notebooks, PDAs, cell phones - accessing the Internet. Around the globe, users now depend upon anywhere, any time communications. Wireless networks are growing rapidly; we can expect that, in a few years, we will all be connected, wherever we are, to a pervasive global network.   Read the article     Article no.: 9 Topic: THE WAY FORWARD - ICTs AND THE DEVELOPING WORLD Author: Sammy Kirui Title: Director-General Organisation: Communications Commission of Kenya PDF size: 160KB   About author: Mr. Sammy K. Kirui is the Director-General and CEO of the Communications Commission of Kenya. Prior to this appointment, Mr. Kirui was Principal Counsel at Kirui and Associates Advocates, a legal firm specialised in commercial and international law. He has also served as Head of the Legal Division, Ministry of Foreign Affairs and International Cooperation and as First Secretary/Legal Advisor at the Kenya Embassy in Washington D.C. He joined the Civil Service in 1989, after a stint at Shah & Parekh Advocates, and was posted to the Ministry of Foreign Affairs and International Cooperation as a state counsel. He was involved with the Preferential Trade Area (now COMESA) as a legal advisor and negotiator. Mr. Kirui was a member of the Taskforce on Legal Issues relating to HIV/Aids. A qualified lawyer and Certified Public Secretary (CPS-K), Mr. Kirui has practised law and diplomacy for close to 15 years.   Article abstract: The United Nations Millennium Summit adopted eight Millennium Development Goals as a benchmark for measuring global development. In Kenya, ICTs play an important role in the efforts to meet these goals, bringing more efficient methods of production, access to new markets, improved government services, and increased access to basic social goods and services. Kenya is developing programs, with private sector support, using ICTs to further their efforts to eradicate extreme poverty, greatly improve health care, and provide universal primary education.   Read the article     Article no.: 10 Topic: Can Broadband Deliver? Author: Hubert Whyte Title: President & Chief Executive Officer Organisation: net.com PDF size: 180KB   About author: Hubert (Bert) Whyte is the President and Chief Executive Officer of net.com. Previously, Mr. Whyte served as President and CEO of Advanced Computer Communications (ACC). At ACC, he restructured the organization and doubled annual revenues before its acquisition by Ericsson. Prior to ACC, Mr. Whyte served as Vice President and General Manager of the Access Products unit of Newbridge Networks Corporation. Earlier in his career, he gained experience with British Telecom, Ericsson, Shell Oil, Business Intelligence Services, Mitel and Siemens.   Article abstract: The customary products of mobile phone operators, carriers, and broadband access providers are rapidly becoming commodities. Their services, and their competitors', are much alike, prices are low, margins are low, and they cannot sell advanced, higher priced, services. Broadband providers need a new business model to substitute the current flat rate. A recent survey found that users were often dissatisfied with "best effort" service and that many would pay more for quality of service guarantees for their Internet connectivity.   Read the article     Article no.: 11 Topic: Challenges and opportunities for a wireless world Author: Jorg Springer Title: Head of Global Marketing Organisation: Radio Frequency Systems PDF size: 164KB   About author: Jörg Springer is the Chief Marketing Officer for the wireless technology group Radio Frequency Systems (RFS). Mr Springer has over 15 years of experience in global marketing and business development. He has held executive positions in Europe, North America and Mercosur, such as Director of Product Line Communications with a multinational European OEM, and Head of Business Development with a Brazilian group based in Rio de Janeiro.Mr Springer is publisher of the quarterly wireless industry journal STAY CONNECTED, and is a member of the German Association of Journalists. He holds a Masters degree in Business Administration (MBA), with majors in foreign trade and international marketing and management.   Article abstract: Wireless communications plays an important part in the plans to connect the world's peoples, and include them within the fold of the information society and the global economy, in accordance with the World Summit on the Information Society (WSIS) declaration of principles. New wireless technologies - third generation mobile and Wi-Fi, among others - bring the Internet within reach of people and workers, wherever they may be. In emerging economies, wireless is often used as an alternative to fixed networks.   Read the article     Article no.: 12 Topic: Universal communications on a global scale Author: Thomas Ganswindt Title: Member of the Managing Board; Group President Organisation: Siemens AG; Siemens Information and Communication Networks PDF size: 132KB   About author: Thomas Ganswindt is a member of the Siemens AG Managing Board and the Group President of Siemens Information and Communication Networks (ICN). Previously, Ganswindt served as Executive Vice-President and a Member of the Group Executive Management of the Siemens Transportation Systems Group. He began his career with Siemens in 1989, when he joined the Numerical Controllers Division within the Automation Group. Prior to joining Siemens, Ganswindt spent two years at the renowned Fraunhofer Institute for Production Systems and Design Technology in Berlin, where he headed various R&D projects in the development of numeric control systems. In 2000, Ganswindt was selected to be one of the Global Leaders for Tomorrow (GLT), a subgroup of the World Economic Forum in Geneva, and has since become a GLT alumnus. In the United Nations Information and Communications Task Force and in the German Initiative D21, where he is a member of the board, his focus is on private partnership programs for developing the information society on global and national levels.Ganswindt earned a Masters degree in Mechanical Engineering from the Ruhr University of Bochum (Germany).   Article abstract: The barriers between home networks, enterprise networks, wireline and wireless carrier networks are disappearing. Until recently, the challenge was to integrate voice and data networks and handle more traffic. Existing networks were optimised, made more powerful, flexible, and economical using Internet Protocol - IP. Today, local operating companies increasingly offer sophisticated systems, once again IP based, that seamlessly and intelligently deliver a full range of communications services, content and applications for personal, entertainment or business needs wherever and whenever required.   Read the article     Article no.: 13 Topic: Business & The Networked Lifestyle:The Road To The Ubiquitous Value Network Author: Adam Fry Title: Director Organisation: Sony Business Europe Strategic Customer Group PDF size: 116KB   About author: Adam Fry is the Director of Sony Business Europe's Strategic Customer Group, responsible for the overall business management of Sony Visual Communication Products in Europe, Middle East and Africa (EMEA), including customer broadband and network applications, sales, marketing and technical services. Adam, an industry expert on video networking, and frequent speaker, began his career at Sony Broadcast & Professional UK. He has held a series of executive positions within the company's European operation. Among others, he has been responsible for videoconferencing sales for the UK, Benelux, and Northern Europe, and has served as the General Manager for Video networking. Adam holds a marketing degree from the DeMontfort University, in the UK.   Article abstract: The "Ubiquitous Value Network" is creating a new lifestyle; terminal devices will be intelligently connected to each other over phone, TV, or short-distance wireless networks. On-line banking improves security and reduces costs. In the justice system, courts have been connected to prisons to improve public safety and reduce the cost of prisoner travel. Automobiles will be networked for GPS route advice, toll payments, and enhanced in-car entertainment. Cars are already designed, produced, sold, and serviced with extensive network support.   Read the article     Article no.: 14 Topic: As Visual Communication Evolves, Business & Society Benefit Author: Andrew Miller Title: vice chairman and CEO Organisation: TANDBERG PDF size: 140KB   About author: Toni Lee Rudnicki is Tandberg's Chief Marketing Officer. She is responsible for all global marketing activities including analyst relations, advertising, public relations, branding, messaging, product marketing, web communication and collateral development. She joined Tandberg from Aspen Technology, Inc., where she served as Vice President of Marketing. Ms. Rudnicki has also held positions such as Worldwide Marketing Director or Vice President of Marketing with companies such as Digital Equipment Corporation, General Electric Space Division, and Dow Chemical.She graduated with a Bachelor of Arts degree from Wilson University in Chambersburg, Pa., and a Master of Business Administration degree from Duke University's Fuqua School of Business.   Article abstract: Visual communication using video is emerging from its traditional meeting-room shell. Video communications helps teachers serve students hundreds of miles away, and is used for virtual tours of distant museums. Doctors treat patients a continent away, and provide top-notch specialist support for local practitioners. Suppliers and manufacturers diagnose problems on the factory floor in real time, and the U.S. Court of Appeals is even experimenting with a tele-justice system. As video technology matures, business and society will benefit in unimaginable ways.   Read the article     Article no.: 15 Topic: Use of Information and Communication Technologies — A poor country's dilemma Author: Arnoldo K. Ventura Title: Chairman; Special Advisor on Science and Technology Organisation: UN Commission on Science and Technology for Development & Office of the Prime Minister of Jamaica PDF size: 116KB   About author: Dr. Arnoldo K. Ventura is the Special Adviser on Science and Technology to the Prime Minister of Jamaica. His major task is to galvanize and upgrade the island's science and technology systems, to increase productivity, advance social reconstruction and reduce poverty. He currently holds leading positions in the Organization of American States (OAS), and the United Nations Commission on S&T for Development (UNCSTD), and is now serving as a member of the board of directors and consultant/adviser to several local and foreign technical and entrepreneurial bodies. He has been very active in launching both local and international initiatives to popularise and harness science and technology (S&T) for socio-economic development. He has assisted many African, Asian, Latin American, and Caribbean countries in examining and strengthening their scientific and technological capabilities to meet pressing social and industrial needs. Dr. Ventura maintains an active research and teaching career, and is an avid student and writer, pursuing the application of knowledge for the benefit of peace, justice and equity for all.Dr. Ventura, a Jamaican, is a graduate of the University of the West Indies and Cornell University, USA. His university degrees include a Bachelor of Science, Master of Science, and a PhD.   Article abstract: Investment in ICTs will not automatically improve the efficiency of firms or the economy of poor countries. Poor countries tend to use ICTs under labour intensive contracts for credit card companies, airlines, insurance companies, website design, programming, and such, hoping to replace low skilled jobs lost to outside competition. Although jobs in accountancy, sales, billing and reservations, can be gotten by outbidding other countries, these can be lost overnight to cheaper labour and the march of technology.   Read the article Confirmed authors (Order by article no.)   Neil Philpott President of the Global Billing Association and Marketing Director, Amdocs   Mr. HŒkan Samuelsson Managing Director, Avitec AB   Gerry Kennedy Principal Vice President,Telecommunications Strategy & Business Development for The Americas, Bechtel   Andy Green CEO and Executive Board Member, BT Global Services   Howard Woolf President, Comverse Intelligent Networks   Dr. Walid Moneimne Vice President, Dell's Enterprise Systems Group, EMEA   Mike Hill General Manager, Global Telecommunications Industry, IBM   Christian Morales Vice President and General Manager, Intel, EMEA   Sammy Kirui Director-General, Communications Commission of Kenya   Hubert Whyte President & Chief Executive Officer, net.com   Jorg Springer Head of Global Marketing, Radio Frequency Systems   Thomas Ganswindt Member of the Managing Board; Group President, Siemens AG; Siemens Information and Communication Networks   Adam Fry Director, Sony Business Europe Strategic Customer Group   Andrew Miller vice chairman and CEO, TANDBERG   Arnoldo K. Ventura Chairman; Special Advisor on Science and Technology, UN Commission on Science and Technology for Development & Office of the Prime Minister of Jamaica