agta record ag is Opening the Doors to Service Transformation by Selecting Astea’s Cloud Service Management & Mobile Workforce Platform
– Chose Astea’s Cloud Solution to Reduce Service Costs, Streamline Workflows, Optimize Scheduling and Dispatching, Provide Real-Time Access to Information, and Boost Customer Satisfaction
HORSHAM, Pennsylvania, Nov. 19, 2014 – Astea International Inc. (NASDAQ: ATEA), the leader in service management and mobile workforce solutions announces today that agta record ag, one of the world leaders in automatic door systems, has signed a cloud software-as-a-service (SaaS) contract for the Astea Alliance service management and mobile workforce platform. agta record will initially deploy the solution for 200 users with a plan to eventually empower a total of 800 users, comprising nine countries, with a single, unified service delivery platform. Accelerated revenue growth, proactive insight to customer interactions, improved customer satisfaction and experiences, and reduced service costs, are just a few of the advantages that agta record is aiming to achieve by leveraging this powerful cloud solution.
The agta record group is one of the world leaders in automatic door systems. The core product range of agta record includes all types of sliding doors; telescopic, swing or folding as well as revolving doors. Additionally, record offers hygienic and air-tight doors, plus burglar and fire-resistant doors and break-out systems for the use in escape and rescue routes. agta record is also proud of its large service and maintenance net, which keeps doors running smoothly and reliably all over the world.
“Our decision to select Astea was based upon their 35 years of experience developing and delivering innovative, end-to-end service management and mobile workforce solutions. We wanted a partner that had a deep understanding of the services business and offered a cloud platform that could adapt to an ERP system or be used stand-alone. We were seeking a best-of-breed application that was complete and robust enough to provide us with the capabilities necessary to elevate the quality and level of our services to a whole new level,” said Raymund Scheffrahn, Group CFO for agta record ag. “We continuously look for innovative ways to deliver superior quality services to our customers. The selection of Astea Alliance is an example of our continued commitment to providing exemplary and unparalleled service.”
One of Astea’s strategic partners will be responsible for cloud infrastructure services and support, and will collaboratively work with Astea for implementation, integration and ongoing support with the initial country deployment being France. The solution will provide agta record with a comprehensive and robust mix of capabilities including, field service, customer self-service, logistics, contact center, sales order processing, mobile workforce management, real-time dynamic scheduling optimization, third party vendor portal management, and performance management that will help them to further drive and improve the efficiencies of their service supply chain.
“We are very delighted that agta record has selected Astea as their preferred partner as they embark on their service transformation journey,” stated John Tobin, President of Astea International. “Our solid product portfolio, longevity in the service management space, and domain expertise are why leading companies, like agta record, consistently turn to Astea as their partner of choice when it comes to optimizing their service business. We look forward to working together with agta record to support their ongoing service initiatives to maintain their competitive differentiation as well as their unyielding desire to provide the optimal customer experience.”
Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.
About agta record
Ranking among the top players in the global market for automatic pedestrian doors, agta record calls on its integrated technological and commercial know-how. The Group’s extensive expertise covers the design, production, marketing, installation and maintenance of a large range of automatic doors. Headquartered in Switzerland, agta record sells its products and services across the globe and is directly present with subsidiaries in 17 countries. agta record is listed on Euronext Paris, foreign stocks. ISIN: CH0008853209
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. Service Smart. Enterprise Proven.
