Aculab’s Prosody S shows its strength in Intelecom’s new platform
Intelecom and Aculab combine forces to create flexible, multichannel contact centre technology in the cloud
12th February 2013, Milton Keynes, UK – Aculab, a leading provider of computer telephony hardware and software, today announces that Intelecom is using Aculab’s Prosody S in its new IP platform.
Intelecom Group AS, a provider of hosted contact management technology, has integrated Aculab’s Prosody S telephony recourses into its flagship product ‘Connect’ to create a highly flexible, multichannel, cloud contact centre solution. This announcement marks the successful culmination of a short term project to develop a single IP-based platform that underlines the longstanding and strong technical collaboration between the two companies.
Some time ago, Intelecom took the decision to consolidate two separate systems, one based on hardware, one based on software and migrate to a solution using Aculab’s Prosody S. Combining powerful Host Media Processing (HMP) functionality with a powerful SIP stack in an integrated software platform, Aculab’s technology is designed to guarantee high performance, maximise network capacity and minimise costs.
Torkel Engeness, Chief Executive Officer at Intelecom Group AS, said, “Today, our focus is on bringing all customer contact together into one easy to use interface. By working closely with Aculab and tapping into its sophisticated knowledge and expertise, we can provide our customers with a unified contact centre environment that harnesses the power of multiple consumer devices and accommodates the latest trends such as social media interaction.”
David Samuel, Global Sales and Marketing Director of Aculab, added, “Many organisations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams. Our innovative technology combines both traditional and IP-based voice processing capabilities such as interactive voice response (IVR), call progress analysis (CPA) and automatic call distribution (ACD). This gives forward-thinking developers like Intelecom the scalable building blocks they need to deliver technical and commercial excellence to their customers.”
Aculab’s Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centres, IP-PBXs, media servers, fax servers and conferencing products. A customer application using Prosody S, makes, receives and interacts with calls using the Aculab Call API, enabling the integration of telephony with business processes. Licensing on a per channel basis and a distributed architecture enables Prosody S to be cost-effective for systems of any size.
In December 2012, Intelecom launched the latest version of ‘Connect’ designed to accelerate customer interaction and provide administrators with powerful self-provisioning facilities, as well as enabling tighter integration with corporate systems. Intelecom’s most recent innovation offers several new features that deliver a host of tangible benefits such as improved flexibility, better multichannel capability and a powerful administrator portal.
Aculab is an innovative, market leading company that presents world class telephony resources on a range of cloud, software and hardware-based platforms to the global communications market. With many years of experience in helping to drive customers’ success, its enabling technology provides the essential components required to deliver multimodal voice, data and fax solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none.
Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted Aculab’s technology for a wide variety of business critical services and solutions.
Aculab’s head office is located in Milton Keynes, UK with offices in the USA and Germany.
For more information please visit www.aculab.com or contact:
Intelecom is a leading provider of cloud contact management technology. With over 14 years’ experience, Intelecom was one of the first developers of cloud based contact centre solutions. Highly flexible and scalable Intelecom’s technology can be adapted to accommodate one to several thousand concurrent agents or callers to any device, any location and integrates to multiple applications seamlessly.
Intelecom’s objective is to help our customers achieve greater operation efficiencies through their contact centre processes and to give them the tools to improve their customer experience. To this end we design cost effective services which deliver strategic objectives and increase customer satisfaction. Intelecom is an organisation focused on innovation, with 70% of our employees working in a technical capacity we continue to develop market leading functionality which meets customer requirements today, tomorrow and beyond.
Today Intelecom delivers contact centre services to over 2000 businesses, total revenue exceeds GBP 50 million with strong profitability.
For more information please visit www.intele.com