Aculab-based 17,000 extension telephony platform for
Cambridge University extended to support conferencing
20th July, 2012, Milton Keynes, UK – Aculab, a leading provider of enabling technology for the global communications market, is pleased to share a recent customer win by our long-term partner, C3.
Building upon the deployment of its switch agnostic IVR and messaging platform, C3 was able to utilise the flexibility of Aculab’s Prosody X media processing boards to add conferencing services to the Cambridge University system without any major upgrade being required.
The C3 Apcentia platform incorporating C3’s Fusion product is based on Aculab’s Prosody X media processing boards and for C3, the customer upgrade was straight forward because Prosody X supports messaging, IVR and conferencing features as standard. An upgrade to add capacity (adding additional DSP resources) was all that was required to future proof the system for the expected increase in usage.
“The same principle could be used in the future to extend the University system” said Andrew Nicholson, Aculab Product Manager. “One example might be an upgrade from the current system’s G.711 audio, to wideband audio (HD Voice) support, for both messaging and conferencing. Prosody X resources already include support forwideband audio, so an upgrade to support this capability would be an easy win for C3 and ourselves.”
In choosing Prosody X, C3 has been able to build a highly flexible platform upon which to run its applications. “Aculab’s Prosody X technology allows us to deploy TDM and SIP-based systems that can be fully migrated to 100% IP Telephony with no application disturbance, or theneed to replace system components”, noted John Wood, Joint Owner C3. ”The flexible enabling technology also provides an extensible foundation to facilitate the adding of more applications. This extends the usefulness of the system and the end customer’s ROI.”
C3 is one of Europe’s leading suppliers of telecommunication platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing and Customised Call Handling solutions. For more than 20 years, C3 have installed telecommunication technology in more than 26 countries.
Our clients include many of the UK’s most recognised telecommunications businesses – including BT, Cable & Wireless, Vodafone, and VirginMedia.
We have an expanding client base including : Universities, Broadcasters, LocalAuthorities, Hospitals, Retailers, Service Providers and many other businesses of all shapes and sizes.
Our products enable our clients to streamline their communication processes, generate new revenue streams, improve their call handling quality and lowercosts.
The management team has helped us to attract the best personnel to establish and maintain our pioneering capabilities. We have an incredibly dedicated staff, complemented by an exceedingly low staff turnover resulting in a strong relationship between our clients and the Company.
C3 work with a strong commitment to our clients, striving to exceed theirexpectations and demands. Developing solutions to ensure thorough satisfaction, service and quality.
We are a small, successful, personable company and recently received Diamond Award following a 94% customer satisfaction rating from research company BenchmarQ.
Aculab is an innovative, market leading company that provides world class IP and media processing boards and software to the global communications market. With many years of experience in helping to drive our customers’ success, our enabling technology provides theessential components required to deliver multimodal voice, data, fax and video solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none. Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.
Aculab’s head office is located in Milton Keynes, UK with offices in the USA and Germany.