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Aircall and Intercom cloud-based phone system reaches key milestone

by Anthony Weaver

Cloud-based phone system and the world’s first customer messenger platform helping businesses accelerate growth reveal early success of their latest joint venture 

London, 19th July 2018 – Aircall, the leading cloud-based phone system, has now surpassed 300 installations for Aircall Now, a native Intercom integration that combines messaging and voice to transform the way experience-oriented brands interact with customers and prospects.

Since the integration’s launch two months ago, Aircall Now has attracted high-profile UK brands like Doctify and Flipper, as well as global brands including Expensify.

Aircall Now launches Aircall’s phone software directly within Intercom’s industry-defining customer messaging platform. Sales prospects and customers seeking support can instantly switch from a chat to a phone conversation without ever leaving the Intercom Messenger. This seamless solution helps companies turn opportunities into leads, and improves the customer experience by presenting new and intuitive communication options.

Stan Massueras, European Sales Director at Intercom, said, “Our goal is to power business growth for businesses of all sizes. We recently opened up our platform so any third party can develop apps on it. AirCall Now is a great example of how business can be done inside the messenger for more streamlined and efficient workflows.

Research shows that 64% of consumers will switch to a competitor following a negative experience. Aircall Now aims to address this issue, making consumer outreach simple and positive by letting customers and prospects customise their interactions with brands. Calls can be initiated directly from the Intercom chat window — no downloads, external links, or additional configurations necessary. This creates a seamless transition for support agents and salespeople as they aim to provide a superior customer experience.

In addition to the instant call feature, the Aircall Now integration improves the flow of information within an organisation’s support teams. Company representatives will have access to all Aircall features, including complete call recordings, sales coaching tools, and advanced analytics. These crucial data and sales insights can be shared throughout the organisation to improve overall strategy and increase productivity.

Clément Bruneau, Director of Partnerships at Aircall, said, “We have found that the phone still plays an important role in sales and can increase the conversion rate by nearly 50%. For this reason, calls need to be intuitive, flexible and integrated into more modern communication tools, such as Intercom Messenger. This solution has already been adopted by hundreds of support teams looking for more personalised conversations with their customers.”

About Aircall

Aircall empowers teams with a phone system specifically built for modern business. With zero hardware to manage, dozens of integration options to explore, and the ability to add local numbers in more than 40 countries, Aircall is a powerful communication tool that can be fully set up in minutes. In May 2018, Aircall raised $29m in a Series B funding round led by Transferwise and Draper Esprit.

About Intercom

Intercom is the world’s first customer platform helping businesses accelerate growth. It has raised $241M in venture funding and has over 5000+ employees across its San Francisco headquarters and Dublin, London, Chicago and Sydney offices. Today, Intercom is used by the world’s most forward thinking companies—84% of Y-Combinator companies that use a messaging or live chat tool use Intercom. Customers include larger companies like New Relic, Sotheby’s, and Shopify, and smaller companies like Airtable and Coda.


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