Tele2 Deploys Aito for Customer Experience Analytics
Aito helps leading Swedish mobile operator improve service management for corporate customers
Espoo, Finland – February 5, 2013: Today, Aito Technologies, the leading provider of customer experience analytics (CEA) for mobile operators, announced its analytics software solution, Aito CEA, has been deployed by Tele2 in Sweden to help with the monitoring, management and reporting of Customer Experience and service level agreements (SLAs) for Tele2’s large corporate customers and MVNOs (Mobile Virtual Network Operators).
Tele2’s network operations and technical account managers are using Aito CEA to analyse and monitor the quality of mobile voice and data for its large corporate and MVNO customers. A series of key QoS and performance indicators are measured and corrective actions triggered in near to real-time. Reports are sent directly to customers to demonstrate SLA compliance.
Anders Långsved at Tele2 Sweden commented: “Aito’s CEA solutions has impressed Tele2 with it rapid deployment, range of reports and scope of analysis. We have been able to combine voice traffic data, network data and corporate CRM records with device and location information to provide near real-time reporting and analysis of our corporate customer and MVNO KPIs.”
Anssi Tauriainen, Aito Technologies’ CEO, noted: “In line with our strategic global growth plan, we are delighted to be able to work with a leading mobile operator in such an important area of their business. We are pleased to be able to contribute to Tele2’s aim of delivering a superior customer experience to its corporate customers.”
