Alcatel-Lucent and Videotron to enhance customer service experiences of Internet access subscribers in Canada
Alcatel-Lucent’s Motive Customer Experience Management expertise used to optimize Internet performance and rapidly solve network issues before becoming customer problems
Paris, France, December 08, 2015
- Videotron is deploying the Motive Device Management and Motive Service Management and Orchestration to remotely and proactively detect and resolve issues for Internet customers throughout Québec.
- Alcatel-Lucent is providing:
- Motive Home Device Manager (HDM) enables Videotron to automatically provision, configure, make software updates and monitor customer premise equipment. When authorized, service agents can work with customers to remotely access their devices to troubleshoot and resolve issues faster.
- Motive Service Management Platform (SMP) and Motive Customer Service Console (CSC) provides service agents with workflows and a unified view of back-end systems to resolve issues faster and reduce the amount of time that customers have to spend on the line.
- Motive is an industry leader in Customer Experience Management with more than 600 solution deployments globally and is recognized as the #1 provider of device management solutions worldwide.
- This agreement highlights how Alcatel-Lucent’s Motive portfolio is well suited to addressing the needs of cable operators, in addition to traditional communications service providers.
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Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology specialist. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.
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