Alcatel-Lucent to recognize organizations with world-class customer service and employee engagement
Paris, November 15, 2010 – Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that it is now accepting nominations for its annual Dynamic Enterprise Awards. This year the program has two distinct categories: The Customer Service Award, which recognizes an organization for delivering the most innovative customer engagement, and the Employee Engagement Award, which recognizes innovative employee engagement. A unique aspect of this program is that the degree of achievement is judged by top industry analysts in the customer service and enterprise communications space, reinforcing each awards’ position as a global assessment of excellence.
Who can apply for a Dynamic Enterprise Award?
Nominations for each category will be accepted from businesses, organizations, government agencies, or educational institutions that use Alcatel-Lucent solutions to enhance their communications with their customers and among employees. Organizations recognized for customer engagement last year included UK gaming company Betfair, German insurer HUK Coburg, U.S. insurer Travelers and Turkish bank Akbank; while Oaxaca’s state government in Mexico, the Four Seasons Mumbai hotel in India, and Capgemini, a leading IT services and consulting company in China, were recognized for their employee engagement.
“Both customer service and employee engagement continue to be a top priority for enterprises,” said Nicolas De Kouchkovsky, CMO of Alcatel-Lucent’s enterprise business. “It will be by superior customer service that a company will be distinguished in the future. The Alcatel-Lucent Dynamic Enterprise Awards recognize these ‘best-in-class’ customers and innovators who provide enhanced customer service, improved operational efficiency and optimized business outcomes through better customer and employee engagement using Alcatel-Lucent solutions.”
How to apply for a Dynamic Enterprise Award?
To nominate an organization for a 2011 Dynamic Enterprise Award, an application must be received by December 17, 2010. Nominations will be reviewed to determine how closely the nominated organization has come to delivering excellent customer and/or employee engagement through the innovative use of technology. Ten finalists, five from each category, will be invited to present their stories in-person to an independent panel of judges in either San Francisco or Europe.
Although winners will be selected by a panel of judges, each finalist organization will be honored in 2011 at a customer event. Each finalist will also be acknowledged via a press release or media alert. Analysts from firms such as Forrester, Frost & Sullivan, IDC, Ovum, and Yankee Group will be invited to be part of the independent judging panels.
Full details for both competitions can be found at: http://www.genesyslab.com/news/customer-innovation-awards
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted transformation partner of service providers, enterprises, strategic industries such as defense, energy, healthcare, transportation, and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP and optics technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.2 billion in 2009 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com, read the latest posts on the Alcatel-Lucent blog http://www.alcatel-lucent.com/blog and follow us on Twitter: http://twitter.com/Alcatel_Lucent.