Allstar streamlines customer service with paperless invoicing
New system will automate creation and delivery of 2m invoices per year
Allstar, the UK’s market leading fuel card provider, has gone live with a new software solution from Macro 4 that will automate the creation of invoices and statements, providing customers with the option to receive them either by email, as secure web downloads or as printed documents.
Allstar issues over two million invoices each year to more than 37,000 customers so there is the potential for significant cost reductions as well as customer service and environmental benefits. The company has set a target of migrating over 80% of customers from printed invoices to electronic delivery within the first 12 months.
“Macro 4’s electronic invoicing solution improves service by sending invoices and statements in a format to suit the customer, as well as helping us drive down paper and postage costs as customers move to electronic delivery. Credit control is also improved because electronic invoices arrive faster and – unlike paper – can be re-sent quickly if customers misplace them. It has been an immediate success. Since launch over 70% of our customers have switched to electronic invoicing in the first six months,” said Helen Roberts, Customer Services Director from Allstar.
The software resides on a server in parent company FleetCor’s European data centre. It receives XML transaction data from their corporate billing application relating to all individual fuel card payments.Using business rules, the system automatically decides whether the data relates to invoices or statements and composes and builds the final documents. “The system has also improved the quality and speed of our invoicing process. It provides full tracking and reporting of output, so we can be confident that the final documents are correct,” added Helen Roberts.
Macro 4 is one of the few companies to offer an integrated suite of software that streamlines document management and eases the switch from paper to electronic delivery in the four key stages of the order to cash process. More information can be found at http://www.macro4.com/files/8713/7148/0929/Order-to-cash-automation-white-paper-web.pdf.
About Allstar
Allstar is the market leading fuel management company, serving more than 37,000 customers and with an unrivalled record of service provision to a large proportion of the public sector. Our mission is to advise our customers on ways in which to reduce their fuel costs as well as provide a service which enables them to procure and process their fuel costs in the most efficient manner.
About FleetCor
FleetCor (www.Fleetcor.com) is a leading global provider of fuel cards and workforce payment products to businesses. FleetCor’s payment programs enable businesses to better control employee spending and provide card-accepting merchants with a high volume customer base that can increase their sales and customer loyalty. FleetCor serves commercial accounts in North America, Latin America, Europe, Australia and New Zealand.
About Macro 4
Macro 4 is a global software and services company that helps organizations to improve the performance of their business-critical applications and processes. The company’s solutions for document and data management, fault analysis and performance management are easy to use, fast to implement and deliver value quickly in even the most complex IT environments.
Macro 4’s document and data management solutions capture, store, transform and deliver business-critical data and documents using multiple channels, to support key processes such as order to cash functions in finance departments and customer service via the Internet and call centers. Document and data archiving increases the efficiency of core applications such as SAP ERP and enables swift decommissioning of legacy systems.
Macro 4 is a division of UNICOM Global, which operates in every major market worldwide via US and European subsidiaries and a network of international business partners.
