Altitude Software Announces the
Appointment of Laurent Detournay
as Vice President for Northern
Europe
Executive Leadership Team Reinforced To Drive Market Expansion
Lisbon, Portugal, November 26, 2013 – Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Laurent Detournay as Vice President for Northern Europe.
Laurent Detournay’s mission will be to drive the continued growth of Altitude Software in Central, Northern and Eastern Europe – managing Altitude’s offices in France, United Kingdom, Sweden, Belgium and Germany – and to support the continued market expansion of next generation customer interaction solutions that maximize business results in the contact center.
Laurent Detournay has over 17 years’ experience in the contact center industry, holding technical, sales/pre-sales and management positions, lately as Altitude Software General Manager for Benelux and Eastern Europe. Before joining Altitude Software, he worked for Datapoint and AT&T, but also as Vocalcom’s International Strategic Project Director and as a Principal Pre-Sales consultant for BT. Laurent Detournay is graduated “Ingénieur Civil en Informatique” from the UCL university (Université Catholique de Louvain) in Belgium.
“Effective customer engagement is at the heart of the most innovative and successful business models in today’s world. Companies and organizations need to adapt swiftly to the rising power of consumers enabled by technology” said Mr. Detournay. “We have a great track record in helping companies in Europe improve contact center’s ability to deal with this fast changing reality, better serve customers and improve business”
Delivering agile, next generation software solutions for effective customer engagement
“I’m confident in Laurent’s ability to lead our business in Northern Europe. His extensive experience and great track record will help deliver outstanding business results in contact centers, with agile, next generation software solutions”, stated Mr. Alfredo Redondo, Altitude Software CEO.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +351 21 412 98 00 or emailed to info@altitude.com
