Ambulance Service uses life saving communications service from InTechnology
Instant Communications service helps Heathrow Air Ambulance
crews reach patients more quickly
6th April 2011 – Managed IT services provider, InTechnology is helping Heathrow Air Ambulance Service (HAAS) respond to medical emergencies more quickly and effectively with its Instant Communications service.
HAAS needed to replace its ageing two-way UHF service as it provided limited coverage making it difficult for the control centre to locate its crew members. InTechnology’s Instant Communications service allows HAAS’ control room-based staff to instantly locate and communicate with crew members and allocate the appropriate medics to an incident through its PC-based control interface, the Instant Communications Manager Client. This saves valuable time in emergency situations which greatly improves patient treatment and outcomes during the all important ‘golden hour’ after an incident.
HAAS operates a 24-hour service from its control centre at Heathrow Airport and its service offering includes the provision of medical escorts on scheduled flights and escorting critically ill patients to hospital. InTechnology’s Instant Communications service allows HAAS to take advantage of Push to Talk (PTT) technology on a GSM mobile phone and uses 2G over a number of networks to ensure reliable connectivity and a wide field of coverage.
Colin Walker-White, operations manager, HAAS Control Centre said: “The speed at which I can now locate and talk to my crews can make the difference between life and death to the people we’re helping.
“Using one device, a ‘ruggedised’ BB3G handset to access the Instant Communications service instead of having to carry around a walkie-talkie and mobile phone allows our crews to contact hospitals and any other services they need as soon as they reach a patient at the push of a button.
“This means that they can inform the medical team at the hospital about the nature of the patient’s condition and ensure the right team is on hand as soon as they arrive; or if that hospital is unable to take the patient, an alternative can be found without delay.”
Maria Pouney, general manager for Instant Communications, InTechnology said: “Our Instant Communications service is ideal in emergency situations where a rapid response is vital.
“The range of features our Instant Communications service offers means that anyone managing an emergency crew can locate and speak to them instantly, either on a one-to-one basis, one-to-many or as a broadcast communication to a group. The crew members themselves also have an added layer of security as they can contact the control centre for help instantly.”
HAAS benefits from the full suite of InTechnology’s Instant Communication services:
Instant Locate: This feature allows the control centre to locate and deploy the nearest crew.
Instant Talk: Allows for instant communication either on a one-to-one, one-to-many or as a broadcast communication to a group.
Instant Alert: An added layer of security for vulnerable lone workers. An alert button on the handset silently communicates with the control centres if help is needed
For more information on InTechnology’s Instant Communications service please visit www.instant-communications.co.uk
ENDS
Media contact:
Fiona Whyatt/Michael Portz
t. 01625 500800
e. intechnology@insightmkt.com
About InTechnology:
InTechnology (www.intechnology.co.uk) is one of the UK’s leading service providers and delivers Cloud-based services to over 800 public and private sector businesses across the UK. It has an unrivalled mix of skills embracing Network, Hosting, Data, Voice and Unified Communications. InTechnology is also the first UK provider to integrate hosted IP Telephony with Microsoft OCS and offer it as a fully managed, hosted service. We’ve now added Hosted Exchange to the solution and to provide a complete, unique and fully managed Unified Communications package. With 25 years experience as leaders and innovators in the managed services market, InTechnology continue to be ahead of the curve in the solutions they bring to their customers.
About Instant Communications:
‘Instant Communications’ from InTechnology is the ideal solution for any organisation, within any sector, that needs to reduce costs as well as personal risk while managing their workforce efficiently.
Our cost-effective solution consists of Instant Talk, Alert and Locate applications that could be a key asset to taxi firms, hotels, security services, sports clubs, education authorities and event management companies to name just a few.
InTechnology’s Push To Talk technology is available over a number of UK networks including O2, T-Mobile, Orange and Vodafone, so staff will no longer suffer the geographical constraints of traditional radio*.
We’re always testing the latest versions of our IC technology on a range of handsets. That way, we can be sure that businesses and their individual workers will benefit from peace of mind and the best possible connectivity on the move.
Also our exclusive and robust BB3G handset allows you to combine a 2-way radio with a mobile phone and say goodbye to costly, cumbersome multiple devices.
*Subject to networks’ coverage and performance. International connections may also be achievable, please contact InTechnology for more details.
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MICHAEL PORTZ
Bell Pottinger North
Tel +44 (0)1625 506 415 I Mobile: 07580 125 784
Fax +44 (0)1625 500 900
www.bellpottingernorth.co.uk
Follow me on Twitter @ http://twitter.com/michaeljportz
