Amcom selects CTI Group’s Hosted SmartRecord for Enterprise Customers in Australia
CTI Group (Holdings) Inc. is pleased to announce their hosted SmartRecord® solution has been chosen by Amcom Telecommunications to provide their enterprise customers across Australia with telephony interaction recording. As both mandatory and regulatory compliance across the UK and Europe becomes more and more prevalent in Australia, businesses are increasingly demanding tried and tested communication recording solutions that will ensure they remain secure, compliant and competitive.
Amcom is the provider of choice for the converging Information, Communication and Technology (ICT) needs of businesses and government across Australia, with a customer base that includes a substantial number of Cisco HCS and BroadSoft users.
“This is great news for us as it will be our first deployment of SmartRecord as a single hosted platform for both Cisco HCS and BroadSoft users in Australia. Being fully certified on Cisco UCM, SmartRecord is also fully certified on BroadWorks, as well as being endorsed by BroadSoft as the most effective call recording solution within its Call Center Xpress application. In addition, CTI Group worked closely with one of Australia’s most versatile defense and security companies to ensure SmartRecord passed rigorous security penetration testing.” says John Birbeck – CEO at CTI Group.
“We wanted a communication recording solution which would complement our existing market-leading products and service capabilities, be secure and robust enough to scale with both our customer needs and meet the growing regulatory demands across a wide range of industries.” said Michael Knee, COO of Amcom. “Providing better business outcomes for our enterprise customers is key, so finding a single hosted solution which was accredited across both Cisco HCS and BroadSoft platforms was a great find for us. We are confident that SmartRecord will deliver a hassle-free and cost effective solution for our customers.”
About CTI Group (Holdings) Inc.
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s Analysis, SmartBill®, SmartRecord® and Proteus® product suites offer Carriers a full array of Cloud-based, real-time solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and Europe, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com
Amcom is an award-winning, ASX listed, Telecommunications company employing over 360 talented people across Australia. Through the delivery of innovative, flexible and cost effective solutions and superior customer service, they are the provider of choice for the converging Information, Communication and Technology (ICT) needs of business and government across Australia. Amcom’s product set includes national data network access delivering business grade data and internet services, business class unified communications and IP voice, cloud solutions and managed services; all supported by an extensive fibre-optic network and a range of IT services including advisory, integration and security solutions.