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Amdocs Partners with Vodafone Germany for Business and Technology Transformation

Collaboration to modernize, automate & digitize, giving Vodafone Germany greater business agility, IT velocity and a unified digital customer experience

 

  1. LOUIS – November, 2019Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has signed a strategic business and IT transformation agreement with Vodafone Germany, the integrated communications service provider at the heart of the Vodafone Group. Amdocs will collaborate with Vodafone Germany to modernize its digital business and operations systems, business processes and customer journeys across all touchpoints and channels while actively reducing business complexity.

The programme, one of the largest of its kind in the world, will facilitate a leaner product portfolio, more agile processes and increased efficiencies; establishing a modern cloud-native technology architecture based on a scalable, agile IT delivery model.

Ralf Hellebrand, Programme Director, Technology at Vodafone Germany said: “The communications industry is changing rapidly, and we are embarking on an accelerated journey to transform Vodafone Germany’s business, improve IT velocity and offer a unified, digital customer experience. With the decision for Amdocs we strive to lift our collaboration to a new level and ensure the transformation success jointly with all partners on this journey.”

As part of the collaboration, Amdocs will provide Vodafone Germany with an end-to-end digital cloud native and open platform, covering the full journey of care and commerce processes, a dynamic catalog solution enabling Vodafone Germany to launch new services at speed, and RevenueONE, Amdocs’ new solution for capturing every revenue opportunity of the 5G digital economy.

Gary Miles, chief marketing officer at Amdocs said: “We’re seeing a huge increase in the number of communications companies worldwide who are transforming their businesses to deliver a digital customer experience, increased IT velocity and reduced costs. This programme will touch all aspects of Vodafone Germany’s business, from customer experience, products, partners and processes to IT infrastructure. We are proud to partner with Vodafone Germany on this transformation journey.”

 

Amdocs Supports Three Ireland’s Successful Business-Led Transformation for

Enhanced Customer and Employee Experience

 

  1. LOUIS – November, 2019 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. The project included the consolidation and modernization of its IT infrastructure, the operational management for over 50 third-party partners, and the digitization of Three Ireland’s customer experience, supporting its consumer and enterprise customer base.

 

As part of the pioneering project with Three, part of CK Hutchison Holdings, Amdocs applied DevOps methodologies to solution scoping, development and delivery. This enabled Three Ireland to receive demos and customer and employee feedback, ensuring that the solution was focused on the customer experience.

David Hennessy, Three Ireland CTO commented that: “Three Ireland is undergoing a significant transformation to its IT infrastructure and digital systems, as part of our plan to create the store of the future and seamless customer experiences. With Amdocs’ support, we are consolidating and upgrading our infrastructure, and digitalizing our systems to understand our customer journeys across all touch points of the business, leveraging smart systems to improve engagement and time-to-market.”

“As a leading provider of software and services to communications and media companies, Amdocs is delighted to have supported Three Ireland in achieving this significant milestone in their digital transformation journey. This enables them to deliver the best experience for their customers. Organizations that focus on customer experience outperform the market by a significant margin,” said Gary Miles, chief marketing officer, Amdocs.

 

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About Amdocs

Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at www.amdocs.com.

 

About Three Ireland

Three is one of Ireland’s leading mobile operators with 2.3 million customers (as of July 2019). Three operates 2G, 3G and 4G networks and has invested nearly €2 billion in Ireland to date.

 

About CK Hutchison Holdings Limited

Three is 100% owned by CK Hutchison Holdings Limited (CK Hutchison), a renowned multinational conglomerate committed to innovation and technology. Its diverse businesses employ over 300,000 people in over 50 countries across the world. CK Hutchison has five core businesses – ports and related services, retail, infrastructure, energy and telecommunications.