(Cincinnati & Andorra La Vella, Andorra; November 30, 2010) – (EON: Enhanced Online News) – When Andorra Telecom decided it wanted to evolve its billing platform, it turned to longtime billing partner Convergys Corporation (NYSE: CVG), a world leader in relationship management, to accomplish the task.
Andorra Telecom, which offers a wide array of integrated products and services, including fixed and mobile telephony, high speed Internet and IP television, selected Convergys Rating and Billing Manager to manage the mission-critical job of aggregating, rating, and billing these advanced services for its customers. Recently, Andorra Telecom awarded Convergys a six-year professional services contract to support, maintain, and evolve the current platform and its interfaces with other systems according to critical business and regulatory requirements.
“We have a productive and mutually-beneficial, six-year history with Convergys and its Rating and Billing Manager through a period of growth, expansion, and technical innovation in our industry,” said Josep Missé, Development Manager, Andorra Telecom. “Convergys’ dedicated professional services team works side-by-side with us to help ensure that our billing platform not only meets our current business and regulatory needs, but also evolves as Andorra Telecom grows and launches new products and services.”
“Rating and Billing Manager has already helped Andorra Telecom deliver innovative telecommunications services for the past six years, and our professional services team, which knows Convergys’ solutions better than anyone else, will help uphold that record of success,” said Bob Lento, President, Information Management, Convergys. “Our team will support and maintain the Rating and Billing Manager installation and work closely with Andorra Telecom to help ensure that the billing platform meets the company’s needs and works seamlessly with other key business components.”
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.
About Andorra Telecom
Andorra Telecom, formed as a public company in 1975, manages and exploits, exclusively, in the territory of the Principality of Andorra, all kinds of integral universal services relating to telecommunications: fixed telephone, mobile telephone, IP television, and Internet by fiber to the home.
Andorra Telecom is also responsible for managing the technical infrastructures and national broadcasting networks for radio and digital television.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Convergys and the Convergys logo are registered trademarks of Convergys Corporation.
Supporting Resources:
Portfolio: Convergys Smart BSS Solutions and Convergys Smart Apps
Brochure: Convergys Smart BSS Solutions
Fact Sheet: Convergys Rating and Billing Manager
Blog: Customer and Revenue Management Come of Age
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Contacts:
Business & Financial Media – John Pratt, +1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media – Jeff Hazel, +1 513 723 7153 or jeff.hazel@convergys.com
