Home EuropeEurope 3 2022 Are today’s contact centre agents more isolated? How gamification could help

Are today’s contact centre agents more isolated? How gamification could help

by Stefan

Gamification typically involves the use of techniques found in online gaming and as such has instant appeal for, and familiarity to many. According to Statista, revenue in the Online Games segment is projected to reach US$26,290m in 2022, while the number of users is expected to amount to 1,308.8m by 2026.

by Gary Bennett, VP UKI/MEA/Northern Europe, Enghouse Interactive

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