Home Page ContentPress Releases ARRIS Introduces EventAssure™ Outage Management Solution to Help Operators Achieve Superior Customer Experience

ARRIS Introduces EventAssure™ Outage Management Solution to Help Operators Achieve Superior Customer Experience

by david.nunes

ARRIS Introduces EventAssure Outage Management Solution to Help Operators Achieve Superior Customer Experience


New software includes a common polling infrastructure for outage and performance management


Suwanee, GA – Nov 14, 2011:  ARRIS Group, Inc. (NASDAQ: ARRS) today announced the introduction of the ARRIS EventAssure™ Outage Management software to its comprehensive suite of Assurance solutions. ARRIS will demonstrate the enhanced multi-service outage management system, ARRIS EventAssure™ Solutions, at booth 873 during SCTE Cable-Tec Expo® 2011, in Atlanta, November 15-17, 2011.  EventAssure is integrated with ARRIS ServAssure™ Advanced through a common polling infrastructure to support automatic identification of plant and service failures.  This infrastructure enhancement means that cable operators can now benefit from ARRIS’ comprehensive performance and outage management solutions, using the same polling architecture to collect data from all DOCSIS® devices. 


In today’s competitive service provider environment, cable operators need to be able to proactively troubleshoot customer related outages to ensure minimal downtime and quicker Mean Time to Resolve (MTTR).  EventAssure is a multi-service outage management system that provides cable operators automated identification of plant and service outages through correlation of events. Proactive identification and isolation of outages through periodic and real-time collection of information means a reduction in truck rolls, an increase in operational efficiency and the ability to deliver a superior customer experience.


Through EventAssure’s integration with ServAssure Advanced, operators now have access to the industry’s most comprehensive systems for collecting data, measuring network and service performance while proactively managing faults and outages. ServAssure Advanced transforms raw data into meaningful information by collecting, storing and aggregating a comprehensive set of performance and utilization metrics, allowing cable operators to better manage performance and service quality.  


“By designing advanced OSS solutions to leverage a common polling infrastructure, we protect the investment made by our customers, and minimize network and administrative impact,” said Gary Cunha, ARRIS senior director of Assurance Product Line Management.  “EventAssure’s advanced correlation engine, web services architecture and configurable notification system provide operators with the flexibility, automation and ease of integration required in today’s highly competitive service provider environment.”


EventAssure includes a highly flexible, web-service based architecture for ease of integration with an operator’s existing Operational Support Systems (OSS).  With real-time visibility into the operator’s service delivery infrastructure, EventAssure offers an Executive dashboard and detailed outage tracking.  Historical alarm information with up-to-the-minute health status on all aspects of the network helps to empower Network Operations Center (NOC) employees, ensuring accurate and efficient use of resources and field service personnel.    



ARRIS is a global communications technology company specializing in the design, engineering and supply of technology that supports broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver carrier-grade telephony, network video processing, whole home video, demand driven video, next-generation advertising, network and workforce management solutions, access and transport architectures and ultra high-speed data services. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Suwanee; Beaverton, OR; Chicago, IL; Kirkland, WA; State College, PA; Wallingford, CT; Waltham, MA; Cork, Ireland; and Shenzhen, China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.



Alex Swan

ARRIS Media Relations




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