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ARRIS Introduces ServAssure(TM) Compass

by david.nunes

Triple-Play Outage Detection and Management Software Isolates and Manages Potential Network Outage Issues

SUWANEE, Ga., Oct 19, 2010 /PRNewswire via COMTEX/ —

ARRIS (Nasdaq: ARRS) today announced the introduction of the ARRIS ServAssure Compass Outage Management software to its ServAssure Assurance platform. The innovative triple-play management software is currently in field trials with a top five North American cable MSO and will be on display at Booth #1053 at the SCTE Cable-Tec Expo in New Orleans, October 20-22. ServAssure Compass is the newest element in the ServAssure portfolio. Its outage detection and management features complement ServAssure Live!’s TSR/CSR diagnostics and repair application and the network performance and analytics solution, ServAssure Advanced.

ServAssure Compass is a multi-service outage management solution for cable operators. Providing accurate, automatic identification of plant and service failures; cable operators can lower Mean-Time-To-Repair (MTTR) through the immediate detection and triage of network and service related problems. Proactive identification and resolution of issues means a reduction in unnecessary truck rolls and the ability to discreetly solve issues before they impact subscribers.

ServAssure Compass offers complete, real-time visibility into the service delivery infrastructure, including an Executive dashboard and detailed outage tracking for up-to-the-minute health status on all aspects of the network. ServAssure Compass enables cable operators to rapidly share service and plant impairment information across the organization. Acting as the network health “source of truth” for all OSS tools and functions, ServAssure Compass empowers the Network Operations Center (NOC) and enables accurate and efficient use of field service personnel.

“ServAssure Compass enables our customers to more proactively address issues and avoid unnecessary truck rolls by improving network visibility,” said ARRIS Assurance VP & GM Bailey Shewchuk. “ServAssure Compass has been designed to deliver hands-free network monitoring to pinpoint the problem and its root cause, and then deliver the flexible support to resolve it at the lowest possible total cost of ownership.”

ServAssure Compass is designed for easy integration with ServAssure Live! and other existing OSS tools through a web services-based architecture.

For more information on the ServAssure portfolio, please visit: www.arrisi.com/get/ServAssure_Compass


ARRIS is a global communications technology company specializing in the design, engineering and supply of technology that supports broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver carrier-grade telephony, network video processing, whole home video, demand driven video, next-generation advertising, network and workforce management solutions, access and transport architectures and ultra high-speed data services. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Suwanee; Beaverton, OR; Chicago, IL; Kirkland, WA; State College, PA; Wallingford, CT; Waltham, MA; Cork, Ireland; and Shenzhen, China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.

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