ASC and Sinclair Voicenet Sign Partnership Agreement
Sinclair Voicenet to add ASC’s neo Recording and Quality Management Suite to its solution portfolio
UK/Germany, January 20, 2014 – ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications, today announced it has signed a partnership agreement with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. Sinclair Voicenet is one of the UK’s most experienced resellers and will offer ASC’s neo Recording and Quality Management Suite to SMB customers nationwide.
“We are delighted to be partnering with ASC, one of the leading global providers of interaction recording and evaluation solutions,” commented Peter Gough, Director of Sinclair Voicenet. “This partnership will enhance our portfolio of solutions and enable us to increase our market share, particularly with small and medium sized organisations operating contact centres with up to 200 seats. ASC’s innovative range of contact centre solutions will help our SMB customers to increase operational efficiency and deliver the highest level of customer service.”
James King, Managing Director of ASC telecom UK, added, ”Sinclair Voicenet has an unrivalled reputation in the UK market and its specialist knowledge in designing, selling, implementing and supporting voice recording and quality management applications throughout the SMB and Enterprise markets makes the company a perfect partner for ASC. Together, we will maximise business opportunities with SMB customers across the UK.”
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. With many customers across the public and private sectors, Sinclair Voicenet is committed to providing cost effective solutions that enable organisations to comply with regulatory requirements, mitigate against risk and deliver a superior customer experience. For further information, please visit www.sinclairvoicenet.co.uk.
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.