ASC Receives Certification from Aastra, Strengthening Communications Offering for Businesses
September 25, 2012 — Following rigorous testing and intensive validation at several customer sites, ASC in Hoesbach, Germany, has become a certified member of the Aastra Approval Partner Program (A2P2). This certification enables ASC’s customers to benefit from having ASC’s products integrated with communications solutions from Aastra, a global leader at the forefront of the enterprise communications market.
As an Aastra technology partner, ASC is qualified to integrate and support its EVOip active with the MX-ONE and Aastra 700 communication servers from Aastra. The official partnership ensures that customers can be safe in the knowledge they are purchasing a reliable, validated and fully supported system.
ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, collaborated with Aastra for more than one year to successfully develop, test and certify the interoperability of its award-winning VoIP recording solution, EVOip, with Aastra’s MX-ONE 4.1/ 5.0 and Aastra 700 1.0.5. In the process, ASC was upgraded to the highest level of Aastra’s A2P2 partner program as a certified member.
ASC is the first vendor to provide recording in encrypted Aastra environments. EVOip for Aastra also captures call-index data and records up to 300 concurrent channels per server.
Edin Hadzialic, Head of R&D MX-ONE and Aastra 700 from Aastra comments, “As a certified member of the Aastra Approval Partner Program, we know that ASC can fulfill the high standards which we require, matching the high quality of our products. ASC proved that EVOip integrates seamlessly with Aastra MX-ONE/Aastra700 and that all functions are supported.”
Marc Wildner, Director Channel Management of ASC, added, “We are delighted to have qualified as an Aastra partner and look forward to a long-term partnership together. Aastra’s products have clearly been designed with the needs of the business user in mind, helping them to communicate and collaborate more efficiently.”
Aastra is entirely dedicated to enterprise communications and offers one of the most complete portfolios of unified communications solutions individually tailored to satisfy its customers’ requirements. These range from feature-rich call managers for small and medium businesses to highly scalable ones for large enterprises.
Aastra’s portfolio also includes integrated mobility, multimedia contact centre, high definition video conferencing solutions and a wide selection of terminals.
For further information on Aastra, visit www.aastra.com.
For further information on ASC, visit www.asctelecom.com.
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, the United Arab Emirates, Great Britain and the United States as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.