ASC Supports Securities Trading by LGT Group in Liechtenstein, Austria and Switzerland
MARATHON EVOLUTION fulfills documentation requirements and provides risk management
Hoesbach/Germany, November 18, 2011 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the installation of its flagship recording solution, MARATHON EVOLUTION, for the LGT Group, an international wealth and asset management organization, at its headquarters and branches in Liechtenstein, Switzerland and Austria.
Managed by the Princely House of Liechtenstein for 80 years, the LGT Group encompasses 1,900 employees in 29 locations in Europe, Asia, the Middle East and the Americas.
MARATHON EVOLUTION is being used in Liechtenstein to record and archive all trading business conducted over Siemens HiPath phone systems at a central location in Bendern. Trading and consulting calls from all 10 branches in Switzerland are centrally captured in Zurich, Basel and Geneva. For LGT in Austria, all conversations are stored in Vienna.
Communications recording systems from ASC help financial institutions with many tasks and guarantee reliability, flexibility and fast access to their data. These tasks include evidential recording, used by financial institutions to protect themselves against unjustified claims for damages by documenting phone transactions.
ASC’s solution is also being used by the LGT Group to comply with legal requirements. These regulations include laws to protect investors, the fulfillment of documentation requirements (FINMA) in Switzerland and the international security standards of the payment card industry.
ASC worked together with its Swiss partner, Swisscom, on the project.
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC’s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Singapore, Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.
For more information, contact:
ASC telecom AG • Seibelstrasse 2 – 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, Manager PR & Communications
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
Internet : www.asctelecom.com