ASC to Open New Office in São Paulo, Brazil
Alexandre Martir appointed as Managing Director Brazil
Hoesbach/Germany, January 19, 2015 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will open a new office in São Paulo, Brazil at Av. Brig. Faria Lima, 1912, Jardim Paulistano – São Paulo – SP. Alexandre Martir has been appointed as Managing Director Brazil.
The new office was opened to facilitate customer and technical support, and to meet growing demand in South America for communications recording and analysis. Alexandre Martir will focus on promoting the use of analytic tools and workforce optimization.
Marco Mueller, COO of ASC, said, “Brazil and South America are growing rapidly in their need for sophisticated communications and contact center technology, and we are pleased to provide a wide-ranging portfolio, highlighted by our new neo workforce optimization suite. We are also honored to welcome Alexandre Martir as Managing Director Brazil of our new office, and we look forward to collaborating with him.”
Marco Mueller went on to describe some of Alexandre Martir’s qualifications. He has a MBA in Business and Technology Management, offers more than 20 years of experience in the Brazilian market, focusing on solutions for contact centers and corporate communications. In addition to his product expertise, Mr. Martir’s background also includes pre- and post-sales services, commercial support, team leadership, processes and internal operations, and international relationships.
The new office in São Paulo provides another proof for ASC’s continuing growth after the release of its neo workforce optimization suite. neo encompasses communications recording, quality management, speech analytics, eCoaching and workforce management.
ASC also now offers its entire product suite via the Cloud. Its Software as a Service (SaaS) approach lets users purchase only the functions they need with an ongoing technological refresh to avoid the risk of obsolescence.
Further information on ASC can be accessed online at www.asc.de or via email to hq@asctelecom.com.
About ASC
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of almost 70 percent and a worldwide service network.
For more information, contact:
ASC Technologies AG • Seibelstrasse 2 – 4 • 63768 Hoesbach • Germany
Contact: Christiane Landgraf, Marketing, PR & Communications
Phone: +49 6021 5001-257
Fax: +49 6021 5001-310
E-mail: c.landgraf@asc.de
Internet: www.asctelecom.com
