(Cincinnati; September 16, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has successfully completed a complex customer migration and Convergys Smart BSS Solutions upgrade for a leading telecommunication and information service provider in the Asia Pacific region on time and on budget.
This client provides nationwide cellular postpaid services through two brands, one on a CDMA network and the other on a GSM network. The client had been running and maintaining two separate installations of Convergys Rating and Billing Manager Smart App to support the brands’ subscribers.
The client wanted to drive efficiencies in its operations by consolidating its billing platforms, which would also enable it to offer bundled services to its CDMA and GSM network subscribers.
The migration was particularly complex, involving two different brand offerings, each with its own tariff, marketing, rating, and network structure, as well as a system upgrade for its CDMA subscribers. Despite these challenges, Convergys completed the migration and upgrade successfully on time and on budget.
“The client had a vision of how it could drive cost savings and, at the same time, better serve its subscribers,” said Bob Lento, President, Information Management, Convergys. “Our solutions, migration, and implementation expertise made that vision a reality. We completed the complex project on time and on budget so that the client and its subscribers could quickly realize the benefits from a streamlined billing operation, which includes the ability to bundle attractive service offerings in an efficient and cost-effective manner.”
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com