Aspect and CCT to sign partner agreement
Joint development of contact centre projects in Germany, Austria and Switzerland
Aspect, a leading provider of customer contact and Microsoft® platform solutions, and systems integrator CCT Deutschland have formed a partnership. Under the terms of the agreement CCT distributes the full range of Aspect products and offers respective implementation and support services. In addition, both companies will jointly develop new contact centre projects.
CCT Deutschland GmbH is a leading service provider for contact centre system integration in Germany. The company develops and implements complex infrastructure solutions for communication services of large and medium-sized enterprises. The focus is on the design of extended integrations and optimisation of business processes throughout the whole life cycle. The long experience and unique expertise of the CCT team in the contact centre system integration ensures significant value and efficiency of customer communications.
“With Aspect, we now have a strong contact centre software partner at our side, who will enable us to address our customers’ solution requirements even more target-oriented. Aspect and Microsoft provide us with powerful solutions for future projects. We are looking forward to a strong cooperation of two companies focused on customer service processes,” said Uwe Kreuter, managing director, CCT Deutschland GmbH.
This partnership provides CCT with access to industry-leading applications that address the full range of communications-enabled business processes – from customer service and sales to collections with products from the integrated contact centre platform Aspect® Unified IP®, as well applications for workforce management and workforce optimisation.
“We are pleased to have CCT as a partner at our side, a partner so clearly focused on the contact centre and with longstanding project expertise,” said Ingo Brod, channel sales manager, Aspect. “The CCT team has a thorough understanding of complex communications solutions and companies’ requirements and demands. CCT analyses the customers’ specific needs and by state-of-the art software technology, provides tailor-made solutions that exactly map to those needs. This partnership will benefit Aspect and CCT by designating them clearly as partners of choice for future-oriented contact centre projects.”
CCT offers comprehensive Unified Communications and contact centre integration solutions for large and medium-sized companies. For more information visit www.cct-consulting.com/english.
Aspect builds customer relationships through a combination of contact management, workforce optimisation and Microsoft unified communications and collaboration platform solutions, enabling organisations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the enterprise and its partner ecosystem. Aspect is recognised by global industry analysts for its successful track record of helping companies achieve strategic objectives, deliver operational efficiency and enhance customer satisfaction. Aspect enables organisations of all sizes to meet their business goals with the combined power of time-tested software and professional services, including more than two-thirds of the Global Fortune 50. For further information, visit www.aspect.com.