Astea Debuts Latest Release of its Service Management and Mobile Workforce Solution Suite

Astea Alliance Version 12.5 includes a fresh, new Customer Self-Service Portal, a new Service Manager Analytics App, and many additional features to optimize service outcomes

HORSHAM, Pennsylvania, Sept. 14, 2015 /PRNewswire/ — Astea International Inc., a global provider of service lifecycle management and mobility solutions, continues to raise the bar on innovation with its latest release of Astea Alliance 12.5, delivering advanced capabilities to empower organizations around the globe to achieve a new level of service excellence.

Astea is excited to announce that it they will be premiering its latest release at Salesforce’s Dreamforce 2015 conference. The conference will be held September 15-18, at the Moscone Convention Center in San Francisco. Representatives from Astea will be on hand, at booth N2209 in the Cloud Expo North, to demonstrate how service organizations can leverage the latest innovations to transform the way they provide service and rise up the service monetization curve. Astea will also be a sponsor of the upcoming WBR Field Service East conference, in Atlanta, GA, September 30th – October 2nd.

As an industry leader in service management solutions, Astea continues to innovate and deliver the broadest and deepest set of capabilities that enable companies to connect, manage, optimize and transform all facets of their customer service delivery ecosystem. The new release introduces a new, vibrant Customer Self-Service module which optimizes workflow and further enriches the end user experience. Astea is also releasing its Service Manager Analytics App, making relevant performance metrics instantly available to service managers and executives to quickly and easily monitor for optimal service outcomes. Additional enhancements have also been developed in the areas of scheduling optimization, knowledge management, mobile field service, and logistics.

“We continue to build upon our solution success, working in conjunction with our global customer base, to ensure we deliver features and functions that are going to have a strong benefit and drive compelling advantages for our customers. We are very excited to announce our latest release, and even more excited to see the tremendous impact it will have for our customers,” said Debbie Geiger, VP Global Marketing, Astea International.

About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. . Service Smart. Enterprise Proven.