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Astellia contributes to Base Company’s customer experience

by david.nunes


London, UK, November 13th 2013 – Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the signature of a comprehensive customer experience management (CEM) and network monitoring deal with BASE Company, Belgium.

This contract follows Astellia’s successful one year on-site managed services presence. The global project, spread over 5 years, consists of implementing Astellia’s Nova solution on BASE Company’s entire 3G and 4G network. The solution allows BASE Company to encourage data usage, optimise data plans, etc.

“In recent years we´ve seen that the number of smartphones and the data usage on these devices skyrocket. Customers use their mobile phones for much more than just calling and sending text messages, and that evolution is continuing. As a challenger on the mobile market, we always want to give our customers the best user experience”, comments Jos Donvil, CEO at BASE Company.

“Understanding how customers use data services and interact with the network is critical to provide reliable services to an ever more demanding subscriber base. Astellia is very proud to help BASE Company accomplish this strategic imperative.” said Sebastien Schultz, Managing Director Europe at Astellia.

About BASE Company

BASE Company is a fully-owned subsidiary of the Dutch Koninklijke KPN, whose headquarters are located in Brussels. At the end of December 2012, BASE Company recorded a market to 20% of global revenues from wireless services. In 2012, the company’s turnover amounted to EUR 804 million in Belgium, with an EBITDA of € 272 and 895 employees. The company is mainly active in the field of mobile telephony via the brands BASE and BASE business. It is also present on the digital television, Internet and fixed telephony markets through the SNOW brand. BASE Company distributes its products and services via a segmented approach in its 75 Base Shops and in 80 ALLO telecom telephone shops and via online and indirect channels. For more information: BASE Company, press@basecompany.be https://twitter.com/BASECompany_

About Astellia – www.astellia.com

Astellia is a leading provider of network and subscriber intelligence enabling mobile operators to drive business performance. Astellia’s vendor-independent real-time monitoring and troubleshooting solution covers end-to-end 2G, 3G and 4G from radio access to core network. Astellia’s scalable products and expert services address the needs of operators’ full value chain. Astellia has close partnerships with more than 200 telecom operators globally. Headquartered in France, Astellia has worldwide presence with offices in New York, Reston, Rio de Janeiro, Prague, Saint Petersburg, Pretoria, Beirut

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