The magazine that provides thought and leadership for ICT decision makers

Author: Anthony Weaver

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Customer experience leaders combine technology and services to disrupt the legacy contact centre ecosystem with digital engagement, messaging and AI solutions. 6 November 2019 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, and LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. The TTEC-LivePerson partnership brings together two customer experience pioneers to help brands improve NPS and CSAT while also reducing friction and accelerating customer experience and digital transformation. It enables conversational commerce, which gives consumers a way to ask questions, make purchases, and get help through their favourite messaging apps. Today more than 4 billion consumers already use messaging and 470 million new users are expected to join them by 2021. The partnership will help brands: Offer customer interactions in consumers’ messaging channels of choice Transform contact centers into digitally enabled customer experience hubs Deliver high-impact, personalised customer experiences at scale with messaging and AI LivePerson’s conversational commerce platform LiveEngage® enables customer experience hubs to leverage AI to manage both bot and associate conversations from any messaging channel, including the billions of customers using SMS, Facebook Messenger, Apple Business Chat, WeChat, WhatsApp, and more....

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Trend Micro UK Hires Experienced Technical Director to Extend Cloud Security Advantage

Jay Coley’s 25 years of security expertise will add extra value for UK customers  LONDON, 6th November, 2019 – Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global leader in cybersecurity solutions, today welcomed industry expert Jay Coley as its new UK Technical Director, with a mission to drive growth for the company and help customers secure their environments in an increasingly connected and volatile world. Jay’s cybersecurity career started with an 11-year stint in the US Navy, during which time he took a degree in Computer Science and Information Technology. A subsequent move into ISP network engineering was followed by stints at Prolexic Technologies to pioneer dedicated cloud DDoS mitigation. As leader of the firm’s Global Security Architect Team, Jay was instrumental in growing revenue from $11m to $70m within just four years. Following an acquisition by Akamai, Jay led the firm’s Global Enterprise Security Architect team, managing and evangelizing its cloud edge technologies and growing the security business from $140m to over $350m. “I’m always looking for new challenges and security technologies, and Trend Micro was a perfect fit for both,” says Jay. “Trend Micro’s vision, extensive security portfolio and amazing team proved irresistible to be a part of. I’m excited to help TrendMicro achieve its security goals and vision. Most importantly I’m looking forward to being part of the great ‘Trender’ team.” Jay’s combination of commercial...

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Portable wireless conferencing solution brings conferencing to the future for today’s virtual workforce London, November 5, 2019 – Global audio specialist Sennheiser announces a new addition to its EXPAND product line with the launch of the EXPAND SP 30T portable wireless speakerphone at Microsoft Ignite in Orlando, USA, November 4, 2019. The EXPAND SP 30T is designed specifically for businesses implementing Microsoft Teams and supports Sennheiser’s mission to create collaborative audio tools that enhances the way we work. “The integration with Microsoft Teams promotes a more intuitive, streamlined workplace of the future — boosting efficiency, increasing collaboration, and enabling innovation,” commented Theis Moerk, Vice President of Product Management Enterprise Solutions at Sennheiser. “Supporting the Microsoft product suite allows our customers to further reimagine the way they work regardless of their environment.” Do more together with Microsoft Teams and EXPAND SP 30T Microsoft Teams brings together people, conversations, content, and tools that teams need to collaborate. Users can chat, meet, share files, and engage with built-in Microsoft Office 365 business applications. The EXPAND SP 30T offers an integrated Teams experience including a dedicated Microsoft Teams button — providing easy access to key functionalities to improve productivity and efficiency. From the speakerphone itself, Microsoft Teams’ users can open Teams, activate Cortana, check the Teams connection status via the white LED light, and receive notifications for missed calls, voice messages, and meetings...

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SnapLogic Announces Integration with SAP Data Warehouse Cloud

New SnapLogic connectors and solution bundles aim to help customers quickly and easily load data into SAP Data Warehouse Cloud for faster analytics and better decision making SAN MATEO, Calif. — November 5, 2019 — SnapLogic, provider of the Intelligent Integration Platform, today announced a new integration with SAP that aims to help enterprises quickly and easily ingest, prepare, and deliver data from hundreds of applications and data sources into the new SAP Data Warehouse Cloud solution, the latest addition to the SAP HANA® Cloud Services. New technology integrations, packaged solution bundles, and ready-to-use integration patterns and best practices from SnapLogic aim to enable customers to harness their valuable data assets — from numerous applications and data sources across the global organization — to uncover new insights and make better, faster decisions. “Modern data management, data warehousing, and analytics initiatives require real-time data access and information flow to be successful,” said Craig Stewart, CTO at SnapLogic. “We’re thrilled to help businesses that use SAP solutions to ingest, transform, and deliver data from across the enterprise into SAP Data Warehouse Cloud — quickly, securely, and at scale. This will enable users to access the data, analytics, and insights they need to drive impactful business results.” Organizations require fast and easy access to all their data — regardless of source, format, or location — in order to make informed decisions and...

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Avira CEO: Smart Devices Creating an Exponential Increase in Online Security Threats

Malware continues to be the largest threat that users are facing today. This is according to Travis Witteveen, the CEO of Avira Antivirus, who kindly agreed to talk exclusively to He has also discussed which are the main challenges the industry is currently facing and how the cryptocurrency market became an investor vehicle today, among other things. At the same time, he said that smart devices are creating an exponential increase in online security threats. Considering internet privacy has been undermined during the last years, is the demand for privacy services such as password managers, VPNs increasing faster than the demand for antivirus solutions? “Malware continues to be the largest threat vector that users are facing today. We do see a significant increase in complementary services based on protecting users’ privacy; password managers and VPNs. Our fastest-growing product (revenue and users) is “PRIME”, which is a combination of all our security, privacy and performance improvement tools.” A few weeks ago, NordVPN and TorGurad unveiled their systems were hacked, also, security flaws were found in Bitdefender Antivirus Free 2020. Do you consider companies are focusing more on marketing rather than on improving their security? Do you consider companies are taking the necessary measures to protect users? “As a security company, we have a large portion of our revenue re-invested in protecting our own infrastructure and software from hackers and...

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