Author: Anthony Weaver

Aircall and Intercom cloud-based phone system reaches key milestone

Cloud-based phone system and the world’s first customer messenger platform helping businesses accelerate growth reveal early success of their latest joint venture  London, 19th July 2018 – Aircall, the leading cloud-based phone system, has now surpassed 300 installations for Aircall Now, a native Intercom integration that combines messaging and voice to transform the way experience-oriented brands interact with customers and prospects. Since the integration’s launch two months ago, Aircall Now has attracted high-profile UK brands like Doctify and Flipper, as well as global brands including Expensify. Aircall Now launches Aircall’s phone software directly within Intercom’s industry-defining customer messaging platform. Sales prospects and customers seeking support can instantly switch from a chat to a phone conversation without ever leaving the Intercom Messenger. This seamless solution helps companies turn opportunities into leads, and improves the customer experience by presenting new and intuitive communication options. Stan Massueras, European Sales Director at Intercom, said, “Our goal is to power business growth for businesses of all sizes. We recently opened up our platform so any third party can develop apps on it. AirCall Now is a great example of how business can be done inside the messenger for more streamlined and efficient workflows. Research shows that 64% of consumers will switch to a competitor following a negative experience. Aircall Now aims to address this issue, making consumer outreach simple and positive by letting customers and prospects customise their interactions with brands. Calls can be initiated directly...

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