avocis Chooses Altitude
Software to Standardize Large
Customer Services Provider
Operations in Central Europe
Altitude uCI and Altitude vBox solutions
deployed to manage customer interactions at one
of the largest service providers in Germany,
Austria and Switzerland
Brussels, Belgium, and Berlin, Germany, 15 March 2011 – Altitude Software, a leading independent global contact center solutions vendor, announced today that avocis (formerly PREMIUMcommunications Group) selected the Altitude uCI suite to be deployed as the standard customer interaction management solution in all avocis subsidiaries.
“The flexibility and low total cost of ownership of Altitude uCI that we have observed at our adm group operations enabled us to build standard services integrating existing Adato – our IT services company – developments and frameworks”, states Michael König, Information Systems Director for Germany at avocis. “We will also start to use the new Altitude uCI version 8, exploring its new unified workflow capabilities in our business process outsourcing companies”.
avocis plans to deploy upcoming Altitude uCI 8
avocis is one of the three largest customer service providers in Germany, Austria and Switzerland. In 2010 it reached 180 million euro sales with 7000 employees at 14 locations in Germany and Switzerland. It provides a wide range of customer interaction services of increasing complexity to a range of international customers ranging from banks and insurance companies, telecommunications and media companies to energy, trade and healthcare.
Altitude uCI was first deployed at avocis’s adm group in 2007, powering a customized contact center solution for 600 adm group agents to service major german telco T-com’s hotline. The installation was completed in a record 20 days. This early business success led to the increased use of the Altitude uCI solution at other group companies and operations. Nowadays there are over 2550 agents working with the Altitude uCI contact center suite together with Altitude vBox SIP-based Communications solution.
2550 avocis agents already use Altitude Software powered solutions
“This global partnership agreement is focused on exploring existing synergies between Altitude’s contact center solutions and avocis operations in Germany,” explained Laurent Detournay General Manager at Altitude Software Benelux and Central Europe. “Having worked closely with avocis’s It services company, Adato, in numerous projects in Germany, we are now expanding the partnership to pursue opportunities in all avocis locations, both in Germany and Switzerland”.
—
About Altitude
Altitude Software (www.altitude.com ) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. Used by 250.000 users in about 900 customers of 60 countries, Altitude is recognized for customer satisfaction levels and is ISO 9001 and TSIA certified for its customer support worldwide. Its innovations have won 40+ industry awards and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000.
Altitude uCITM (unified customer interactions) is an open software suite that manages high volume customer interactions with the enterprise like Customer Service, Help Desk, Collections, Telesales, Surveys, etc; It is valued the most for its speed in creating and changing CRM Services and Campaigns, thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server. Altitude Software can be reached at +1 877 4744499 or emailed to info@altitude.com.
Follow us on Twitter (www.twitter.com/Altitudesoft ), Linkedin (www.linkedin.com/companies/altitude-software ) and Facebook (www.facebook.com/altitudesoftware ).
For more information:
Altitude Software
Carlos Taveira
Get Global Marketing Communications
Tel.: +351 213502551
Email: carlos.taveira@getglobal.pt
Altitude Software
Laurent Detournay
+32 2 745 58 80
laurent.detournay@altitude.com
avocis Deutschland
Katja Bode
Leiterin Unternehmenskommunikation
Phone +49 30 809 690
katja.bode@avocis.com
www.avocis.com
