(Cincinnati; November 11, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced the worldwide availability of Convergys Smart Rating and Billing Manager 5.0, which provides communications and utilities companies with advanced credit management and is part of Convergys Smart Suite of BSS Solutions.
The global economic downturn created consumer and business demand for tighter cost controls. Communications and utility providers require more transparency around fees for late payments from post-pay customers; consumers are demanding greater financial visibility and control over their usage of services.
Convergys has enhanced Smart Rating and Billing Manager 5.0 so that customers can set service-specific cost restrictions for usage to combat unexpected charges, or set individual credit limits for organization or family groups on a single billing account.
Operators and providers can benefit from accounting improvements that help clearly identify profitable services. The real-time capability of Smart Rating and Billing Manager 5.0 enables operators and providers to pay tax when the service is consumed as opposed to the date of the bill, helping ensure improved cash flow.
The new, state-of-the-art Convergys Smart Rating and Billing Manager 5.0 solution also includes:
- Further enhancements for real-time functionality for both post and pre-paid, enhancing care and helping companies to retain and grow their customer base.
- Flexible lifecycle management and enhancement of offers aimed at the pre-pay segment allowing better real-time control over customers, increasing competitive differentiation and helping boost average revenue per user (ARPU).
- Real-time policies improving support for communications providers, such as parental controls for phone calls and television channels, and better controls for late fees for utilities.
- Improved cost efficiencies through ease of configuration and flexibility of response to competitors and dynamic markets.
Other key features include Application Management Forum (AMF) and web services support, improved monitoring of usage on demand in real-time, and support for third-party product and operating systems upgrades, helping ensure flexibility for the future.
“Communications and utilities providers are facing tough market pressures. Squeezed margins, increased competition from new entrants, pressure to move into new business models, and the emergence of new technologies, such as the smart grid, are challenging the way providers drive revenue,” says Bob Lento, President, Convergys Smart Revenue Solutions. “We develop our solutions with these influences in mind and the Convergys Smart Rating and Billing Manager 5.0, the cornerstone of the Convergys Smart Suite, can help providers take on and overcome current market challenges, helping companies to retain and grow their customer base, but also helping meet new pressures that providers will face in the future.”
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.
About Convergys:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Portfolio: Convergys Smart BSS Solutions and Convergys Smart Apps
Brochure: Convergys Smart BSS Solutions
Fact Sheet: Convergys Rating and Billing Manager
Blog: Customer and Revenue Management Come of Age
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Contacts:
Business & Financial Media — John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade & Social Media — Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
