(Cincinnati & Washington; August 26, 2010) – – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has received a new patent from the United States Patent and Trademark Office (USPTO) for a breakthrough that redefines the way communications service providers can rate and bill real-time pre-paid and post-paid subscriber events.
The USPTO awarded the formal patent to Convergys for state-of-the-art computerized processing and billing of pre- and post-paid simultaneous events, which was not possible in this innovative way before. Convergys created this solution to allow the world’s communications service providers the ability to process, charge, and bill concurrent events performed by the customer, such as taking a call, downloading a song, and sending a text message, all in real time.
“This new patent is for breakthrough technology created specifically by our experienced engineers to further extend the already robust functionality of Convergys’ Rating and Billing Manager Smart App to provide real-time convergent charging and billing of simultaneous events,” said Vinay Mehta, Convergys Senior Vice President, Software Development. “Making this advanced functionality available can give telecommunications carriers all over the world enhanced revenue assurance capabilities that directly impact their bottom line.”
This is the second significant patent Convergys has received for its information management line of business already this year. Convergys now holds 229 patents or patents pending for advanced technology in customer management and information management. Convergys has invested over $1 billion in research and development in support of its vision to be the voice and technology behind all superior service experiences and recognized as the global leader in relationship management.
Convergys’ technology leadership has been recognized by organizations such as the Association for Services Management International (AFSMI) and the Technology Services Industry Association (TSIA), which recently named Convergys a winner of the Fall 2009 Recognized Innovator award for battling complexity in technology customer care.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com