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C Spire Fiber Accelerates Broadband Service Delivery with NetCracker

by david.nunes

C Spire Fiber Accelerates Broadband Service Delivery with NetCracker

WALTHAM, MA — January 23, 2014 — NetCracker Technology announced today that it is accelerating broadband service delivery for C Spire Fiber, a “carrier’s carrier” offering full-service provider transport, Internet, and broadband network services.

By leveraging NetCracker’s Outside Plant Management solution and data migration services, as well as implementing NetCracker’s Service Order Management solution, C Spire Fiber is accelerating service delivery, enhancing order fulfillment accuracy, and improving physical and logical inventory data across its 4,400-mile fiber optic network.

C Spire Fiber’s business is growing rapidly as it rolls out increasing broadband services to support business users and enable residential services such as fiber-to-the-home. With NetCracker’s Outside Plant Management solution, and data migration services, C Spire Fiber has centralized its physical and logical network inventory data. This enables comprehensive, map-based management of its outside plant assets for modeling and documenting cables, splices, and terminations.

Furthermore, NetCracker’s Service Order Management solution has been deployed to enable C Spire Fiber to gain an end-to-end view of every order, and substantially improve staff efficiency and order fulfillment timeliness and accuracy. As a result, C Spire Fiber will reduce operating expenses across its ordering and fulfillment processes; leverage more intelligent analytics to handle process issues and order volume proactively; accelerate revenue through faster service turn-up; and improve facilities construction efficiency.

“As our business grows and diversifies, we need to drive as much speed and cost efficiency into our service delivery processes as possible,” said Gregg Logan, Senior Vice President at C Spire Fiber. “Working with NetCracker, a proven software solution provider, we are accelerating our business processes, reducing our operating costs, and driving profitability in our customer-facing transactions.”

“C Spire Fiber’s business model relies on visibility, intelligence, and efficiency to sustain growth and hit its strategic financial goals,” said Sylvain Seignour, Vice President, Americas at NetCracker. “NetCracker is excited to work with C Spire Fiber to help it improve its network and business operations in order to increase revenue per transaction while decreasing its operating costs.”

About NetCracker Technology
NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world.  For more information, please visit www.NetCracker.com.

About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.  For more information, visit NEC at http://www.nec.com.

About C Spire Fiber
C Spire Fiber is a full service provider of Internet, telecommunications and network services. C Spire Fiber, via fiber optic cable, offers high-speed Internet, enhanced digital video services, as well as local and long distance service on a single bill for homes and businesses. C Spire Fiber is a wholly owned subsidiary of Telapex, Inc., a Ridgeland, Mississippi-based telecommunications company. C Spire Fiber markets consumer broadband Internet, digital video services and residential phone service under the C Spire brand. The company also markets its IP voice phone services and fixed-rate, high-speed dedicated Internet access services under the C Spire Business Solutions brand. For more information, visit C Spire Fiber’s website at www.cspirefiber.com.


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