C3 recognised for outstanding customer service
19th February 2013. Cambridge, UK – Computer telephony specialist C3 has once again been recognised for delivering outstanding customer service with a BenchmarQ Diamond Award from QMS International.
C3 was given the award – the highest possible – following a recent independent customer survey that reported an ‘Overall Satisfaction’ mark of 92%. This is the third year running that C3 has received a BenchmarQ Diamond Award.
There were increases for each assessment area: Products & Services, Marketing and Staff Performance. The ‘Overall Satisfaction’ score was up five per cent on last year.
Typical client responses included:
“The staff are all very good; helpful and polite. They try to sort out whatever problems you might be having and get you back working as soon as they can.” University of Oxford.
“It’s very gratifying to note that they have continuity of staff. It’s a bonus to deal with the same people long term.” London Metropolitan University.
“I find them to be very friendly.” Sheffield Hallam University
“They’re just a brilliant bunch.” Hospital Telephone Services Limited
“They’re very helpful and always do what we ask.” BP Chemicals
John Wood, Sales and Marketing Director C3, said: “We are really pleased with the latest feedback from BenchmarQ. There are always areas we can improve on, and we hope to see another increase in our score next year.
“But on the whole, our customers recognise that we are a friendly company to do business with and that our staff go out of their way to deliver excellent customer service.”
The Independent Customer Satisfaction Survey was conducted by BenchmarQ which measures customer satisfaction and gathers honest and accurate feedback on our performance from customers.
BenchmarQ has been developed by QMS International plc, ISO9001 and ISO14001 assessors and accreditors.
If you require any further information on this release please email Katie Matthews Katie@c3.co.uk.
C3 is one of Europe’s leading suppliers of computer telephony platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing, Unified Communications and Customised Call Handling Solutions, including Tier1 PCI Compliance Applications.
For over 20 years, C3 has installed telecommunication technology in more than 26 countries with clients including BT, Cable & Wireless, Vodafone, Oxygen8 and 4D Interactive.