Cable & Wireless Communications to deploy TrueCall geoanalytics platform to decrease OpEx
and improve subscriber experience
PLANO, TX – Nov 11, 2015 – Tektronix Communications, a wholly owned subsidiary of NETSCOUT SYSTEMS, INC., today announced Cable & Wireless Communications, a full-service communications provider operating throughout the Caribbean and Latin America, will deploy its TrueCall platform to reduce operating expenses and improve network and subscriber services.
TrueCall will be deployed for CWC networks operated under the LIME/Flow brand in the company’s Caribbean coverage area, and under the Bahamas Telecommunications Company (BTC) brand in the Bahamas.
With TrueCall, CWC can decrease its operating costs in a variety of ways, including:
Remote analysis of network performance in order to minimize travel and drive-test costs and increase efficiencies
Deep, rapid analysis and troubleshooting of subscriber and device performance
Planning and optimization of network capacity
Analysis and optimization of roaming-device performance on its network, translating directly into revenue benefits
Network planning based on historical event insight, identifying trends to better plan for expansions and services
“With the implementation of TrueCall, we will be able to drive deeper analytical insights, intelligence and solutions needed to help us forge stronger customer relationships that create long-term value, and deliver on our commitment of providing unparalleled customer service experiences in every telecoms market we serve across the Caribbean and Latin American region.” said Carlo Alloni, CWC’s Chief Technical Information Officer.
TrueCall is a real-time RAN geoanalytics platform that geolocates and analyzes every subscriber event on the mobile network, capturing and correlating customer experience, device performance and network performance data in real time. Operators can view their entire networks one subscriber experience at a time.
“CWC has to deal with a number of issues unique to a Caribbean-island operator, and TrueCall will be a valuable addition to its network management systems,” said Richard Kenedi, president of service provider business at NETSCOUT. “With the insight TrueCall provides, CWC will solve customer and network problems and save money. We are so pleased the company chose our product to help deliver on its objectives.”
About Cable & Wireless Communications:
Cable & Wireless Communications Plc (CWC) is a full service communications and entertainment provider, operating in the Caribbean and Latin America. With annual sales of over $2.4bn, it operates both mobile and fixed networks, supported by submarine and terrestrial optical fibre backhaul capacity. Through the acquisition of Columbus International Inc. on 31 March 2015, CWC now delivers superior high-speed mobile data, broadband and TV/video services. It has leading market positions in Mobile, Fixed Line, Broadband and TV consumer offers.
Through its business division, CWC provides data centre hosting, domestic and international managed network services, and customised IT service solutions, utilising cloud technology to serve business and government customers.
The company also operates a state-of-the-art subsea fibre optic cable network that spans more than 42,000 km – the most extensive in the region – as well as 38,000 km of terrestrial fibre providing wholesale and carrier backhaul capacity.
CWC has more than 7,500 employees serving over 6 million customers (Mobile 3.8m; Fixed Line 1.1m; TV 430k and Broadband 650k) as well as over 125k corporate clients across 42 countries. The Company’s leading brands include; LIME and Flow in the Caribbean; BTC in The Bahamas; Mas Movil in Panama; C&W Business and C&W Networks. CWC is the market leader in most products offered and territories served. It is a major contributor to local communities through its corporate social responsibility programmes.
Cable & Wireless Communications’ shares are quoted on the London Stock Exchange under the ticker CWC. The company is headquartered in London with its operational hub located in Miami, within close proximity to the Caribbean and Latin America.
About NETSCOUT SYSTEMS, INC:
NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time service assurance and cyber security solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world.