CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight

  • Provides access to categories which use artificial intelligence to automatically tag interactions for important customer behaviours

London, U.K., 22nd February 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. As CallMiner grows its footprint in the United Kingdom and Australia, Xchange access becomes increasingly important to provide global Eureka users with pre-built analytics categories to accelerate speed to intelligence.

Eureka Xchange can be accessed from CallMiner’s online community, Engagement Optimization. It provides users of CallMiner Eureka the ability to download new analytics categories, which leverage artificial intelligence to automatically tag customer interactions for various behaviours, events or characteristics. This enables the CallMiner Eureka user community to save time and resources using categories that can be customised to customer needs for rapid business insight.

The expansion of Eureka Xchange builds on the ecosystem of content generated by CallMiner experts, customers, Engagement Optimization members, and CallMiner partners. This community enhances the capability of Eureka speech analytics and empowers users to optimise customer experience and drive better business insights.

“Eureka Xchange extends our investment in the value of Community. Allowing our clients around the world to leverage shared innovation and insight will help them speed up the time to value, reduce costs and provide a platform to share in best practice,” said Frank Sherlock, General Manager UK at CallMiner.

For more information on Eureka Xchange, visit www.callminer.com/products/eureka-xchange.

 

About CallMiner

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact centre agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes.  With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.  Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers have been recognized for unparalleled success in leveraging Eureka interaction analytics to attain their business goals and objectives. www.callminer.com.