Calteq calls for joined up approach to tackle fraudsters
– Calteq launches CalGuard as part of three-step process to protect customers
from Dial-through Fraud –
31 March 2016 – Dial-through fraud is costing UK business millions of pounds each year and is showing no signs of abating. In a bid to fight back against the fraudsters business communications provider, Calteq, has introduced a new three-step process that ensures a joined up approach between end users and carriers and includes the launch of its own solution CalGuard, a real-time fraud alert system. CalGuard continually monitors for unusual patterns or high usage and immediately escalates issues and can even block outgoing traffic to alleviate risk.
Dial-through fraud exposes the vulnerabilities of end users and carriers alike and is the process by which hackers gain access to outgoing lines via the telephone system. This can be through a voicemail system, SIP services, audio and video conferencing and even door entry systems.
“Fraud in telephone systems can occur very quickly which is why it is so important that adequate measures are taken by both the end user and the carrier and our three-step approach does just that. The first is about ensuring that all routes into your system are blocked by your maintainer and having robust passwords and firmware in place which may seem quite basic but is often ignored,” explains Mike Stephenson, Director, Calteq.
“Secondly, setting up an email alert through your provider to tracks calls costing over, for example, £5 can quickly help you to see if there is a problem. Finally, often fraud takes place out of hours which is why a solution such at CalGuard is invaluable as it monitors for unusual activity 24 hours a day from near real-time data reducing fraud risk to a very low-level and potentially blocking events from happening in the first place.”
What makes CalGuard different from other fraud solutions on the market is that it monitors every 30 minutes as opposed to many others that only monitor every 24 hours leaving hackers with a huge window of opportunity to make outgoing calls which if undetected could run into may £1,000’s of debt. Furthermore, should unusual activity be detected and Calteq is unable to speak with the customer immediately a block is made on all outgoing calls as a precaution- ensuring there is no further financial risk to the customer at that time.
CalGuard is now available from Calteq and is priced at £1 per active line or channel per month. For further information please contact Calteq on 0808 146 7000 or email sales@calteq.co.uk
About Calteq:
Established in 2003, Calteq is a trusted provider of business-critical communications solutions covering Voice, Mobile and Data to some of the UK’s most well-known businesses. Calteq works with the best suppliers in the industry to offer exceptionally high-quality services and products at the best price point, giving the customer significant cost savings.
Offering seamless installation services and 24/7 responsive customer service support from UK-based teams, Calteq has earned a first class reputation within the communications industry and works with prestigious clients in a variety of sectors including large multi-site retailers, estate agency, leisure and Premier football clubs. For further information visit www.calteq.co.uk
