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Capita selected by Tesco Mobile to form partnership

by david.nunes

Capita selected by Tesco Mobile to form partnership

Capita has been selected by leading mobile telecommunications company Tesco Mobile to form a five year strategic partnership for customer management services.

Under the terms of the partnership Capita will continue to enhance Tesco Mobile’s award winning customer service propositions, using technology and

service design methods to deliver a high quality customer experience. The deal is worth approximately £140m for an initial five year term and is due to

commence on 1st August 2016.

Andy Parker, Capita plc chief executive, said: “With more than 4.6 million customers in the UK, Tesco Mobile is a quality brand renowned for its excellent

customer services and, as a result, market leading levels of customer satisfaction. Capita is ideally placed to work in close partnership with Tesco

Mobile to continue to enhance the customer experience through greater knowledge of customer behaviours, technology advancements and innovation.

“Capita has extensive experience working with household names in the private sector and we will leverage our customer experience transformation expertise to

enable Tesco Mobile to continue providing flexible, market leading services for customers.”

Following due consultation, approximately 550 permanent employees will transfer to Capita under TUPE regulations and a further 240 temporary staff will

continue to work on the Tesco Mobile account under Capita’s management.

 

 

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