Carolina West Selects TrueCall to Improve Understanding of Subscriber Experience
Drive Test Reduction Enables Quick Return on Investment
Berkeley, California – March 27, 2012 – Newfield Wireless® announced today that Carolina West Wireless has acquired TrueCall® network visualization and optimization software. The Wilkesboro, North Carolina based wireless operator is using TrueCall to better understand the experience of its subscribers, to reduce its drive test requirements and to help customer care resolve issues in real time.
“TrueCall gives our engineering team an enhanced understanding of our subscriber behavior, as well as related network performance, that is invaluable to our operations,” said Executive Director of Engineering Paul Feldmann, Carolina West Wireless. “As we plan for our network evolution to 4G, we’re comfortable knowing that procedures developed for our current infrastructure will migrate seamlessly to TrueCall LTE.”
TrueCall enables operators to visualize their network and improve subscriber experience. It is the only real-time network visualization and optimization application with drill-down capabilities to individual call and data events, making it extremely beneficial to engineering, but also customer care, marketing and other groups within an operator. Carolina West proved its TrueCall investment based on reduction in drive tests and now utilizes network information for this purpose.
“We’re excited to have Carolina West Wireless as a customer and expect TrueCall will greatly improve their understanding of their subscribers and network performance,” said Marc Bensadoun, chief executive officer, Newfield Wireless. “Our application will help them shorten the timeline for trouble-ticket resolution, improve subscriber experience and ultimately customer satisfaction.”
About Newfield Wireless
Newfield Wireless delivers network visualization and optimization software, as well as specialized engineering services to mobile network operators. As a trusted strategic partner we develop technically advanced and vendor-independent solutions so our customers can discover their end-to-end subscriber experience. Our products and services enable operators to optimize their network and minimize infrastructure expenditure. Newfield Wireless is a privately-held corporation that has been serving customers around the world through its global headquarters in Berkeley, California since 1995. www.newfieldwireless.com
About Carolina West
Carolina West Wireless was formed in 1991 and is owned by a partnership consisting of Skyline Telephone, Surry Telephone and Wilkes Telephone. Headquartered in Wilkesboro, North Carolina, Carolina West Wireless CEO Slayton Stewart and his staff are committed to providing their customers innovative technology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide nationwide coverage. www.carolinawest.com