Theme: The Transformation of Service Delivery – is everything going to the webThe communications sector has changed irreversibly. The very nature of global connectivity has been transformed by the massive growth of mobile and social networking. Dominant players are losing ground to powerful new players under the impact of cloud services and smart devices. Innovative services are attracting users and generating new revenue streams. But how are these services being delivered and who benefits from the revenue generated? What scope remains available for Telecoms with its standard service delivery? Is closer cooperation required between Web service giants and Telecom to ensure a sustainable future?
Issue: Europe I 2013 Article no.: 7 Topic: Service delivery from the viewpoint of…
