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China Unicom and Syniverse Team up to Ensure Superior Mobile Subscriber Experience

by david.nunes

China Unicom and Syniverse Team up to Ensure

Superior Mobile Subscriber Experience

One of the world’s largest operators deploys multiple Syniverse solutions

to deliver high, consistent quality of service


TAMPA, Fla. – Sept. 29, 2011 – China Unicom and Syniverse have teamed up to deploy a wide range of Syniverse solutions, including the company’s next-generation IP-based network  and SCCP Signaling Gateway; real-time intelligence tools RoamMonitor, Visibility Services and VisProactive; and roaming cornerstones Financial Clearing House and Syniverse DataNet. Combined, these solutions will enhance the end-user experience for China Unicom subscribers both at home and abroad while preparing the operator to make the transition from 3G to 4G and beyond.


With more than 900 million mobile subscribers, China is the world’s largest mobile market. As smart device sales increase and 3G network expansion continues, Syniverse is seeing increasing demand for its global transport, interoperability and real-time intelligence services in this fast-growing market.


“China Unicom’s continued investments in high-quality network interconnect and real-time intelligence tools demonstrate the importance of enabling the best possible global experience for its subscribers,” said Jeff Gordon, President and CEO, Syniverse. “The mobile paradigm has shifted to revolve around the real-time demands of the end user for immediate, consistent connectivity via everything from voice to video, text to social networking. China Unicom has the future-proof backbone in place to propel its subscribers to the latest technologies that deliver the optimum mobile experience.”


The combination of two Syniverse real-time intelligence tools, Visibility Services and VisProactive, provides the operator a clear up-to-the-minute view of the integrity of its own network as well as the networks on which its subscribers roam. This instant access enables immediate issue resolution, so problems can be addressed before the subscriber even knows anything occurred. A third real-time intelligence tool, RoamMonitor, provides immediate data usage alerts to individual subscribers, both on home and visited networks, enabling users to make informed decisions and to avoid unexpected charges, which helps to improve quality of experience and to minimize bad debt.


From a network perspective, China Unicom has leveraged Syniverse’s MPLS network as an onramp to the next-generation, all-IP technologies of tomorrow, while also supporting today’s networks. This offering provides guaranteed Quality of Service and enables Class of Service. Syniverse’s SCCP Gateway solution prepares the operator for a seamless transition from legacy SS7 technologies to the Diameter world of LTE all via a single provider.


Dr. Yan Bo, General Manager of Global Business Department, China Unicom, said leveraging real-time intelligence and strengthening its network was imperative to ensuring the satisfaction of its customers.


“As we continue to build our mobile offering, we remain keenly focused on providing our customers with a high-quality, seamless experience both at home and while roaming,” Dr. Yan said. “We benefit from Syniverse’s in-region presence and end-to-end solutions to address the complexities surrounding global interoperability to help us support the increased data demand we’re seeing today, while ensuring we’re fully prepared for the future.”


Syniverse supports Asia Pacific (AP) with regional headquarters in Hong Kong, and offices and network points of presence (POPs) throughout the region. With a focus on providing superior local customer support, Windy Zou Kohl, Senior Vice President, Asia Pacific, Syniverse, emphasized the company has an unmatched in-region presence.


“We are deeply committed to the AP region and have a strong understanding of this dynamic mobile market,” Kohl said. “Our full-service roaming, messaging and network portfolio enables us to address the totality of our customers’ needs.”


About Syniverse

Syniverse Technologies makes mobile work for more than 900 mobile operators, cable and Internet providers, and enterprises in over 160 countries. With unmatched expertise and more than 20 years simplifying the complexities of roaming, messaging and networking, Syniverse serves as the force at the center of the mobile communications universe, keeping people connected today and forging new connections for tomorrow. Nobody knows mobile like Syniverse. For more information, visit www.syniverse.com, follow Syniverse on Twitter or find Syniverse on Facebook


About China Unicom

China United Network Communications Group Company Limited (“China Unicom”) was officially established on 6 January 2009 on the basis of the merger of former China Netcom and former China Unicom. It has subsidiaries in 31 provinces (autonomous regions and municipalities) across China and many countries and regions around the world. It is the only Chinese telecom operator listed on the stock exchanges in New York, Hong Kong and Shanghai, and it has been listed in the world’s top 500 enterprises for several consecutive years. China Unicom mainly operates fixed and mobile communications service, domestic and international communications facilities, satellite IPLC service, network access service, value-added telecom services and system integration service related to information and communications service. In January 2009, China Unicom was granted a license to operate 3G WCDMA, the most mature 3G technology with the widest application and the most complete industry chain. Afterwards, China Unicom completed the construction of world’s largest WCDMA network in just a few months. At presents, its 3G networks have covered all cities at or above country level across China. On April 28, 2009, China Unicom unveiled its full-service brand – “WO”, which carries China Unicom’s consistent and innovative service concept – “providing comprehensive support for individual, residential and corporate customers”. As of the end of June 2011, China Unicom has over 329 million subscribers, of which mobile subscribers totaled 181.6 million, broadband subscribers 52.3 million and fixed-line 95.5 million.


For more information:

Bobby Eagle
Syniverse Public Relations
+1 813.637.5050

[email protected]


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