Cisco Recognises NextiraOne Austria for the Highest Levels of Customer Satisfaction
NextiraOne Austria achieves again Customer Satisfaction Excellence in the Cisco Partner Program
Vienna, 29 February, 2012 – NextiraOne, Europe’s leading expert in communications services, recognises that customer satisfaction is more than just a catchword, and must pervade every day-to-day activity. This has been confirmed by the achievement once again of the Cisco Customer Satisfaction Excellence (CSAT) award for NextiraOne Austria.
Prerequisite for achieving a high level of customer satisfaction is the comprehensive know-how shown by NextiraOne’s communications experts and the excellent partnership between NextiraOne and Cisco. This cooperation was further strengthened recently when NextiraOne was reaffirmed as the only Master Partner for Unified Communications (UC) in Austria and in achieving again its Gold Partner Status. These certifications are based on the dedication and wide-ranging expertise of NextiraOne in the implementation of customer projects.
“The attainment of CSAT Excellence gives NextiraOne Austria further proof that both partners and customers value the company’s comprehensive expertise and experience. NextiraOne can be justifiably proud of this achievement,” said Dr. Achim Kaspar, General Manager Cisco Austria. The high level of customer satisfaction also confirms that businesses rank NextiraOne as an excellent Cisco-Partner in the region and are fully satisfied with the service they receive from the company. CSAT Excellence is awarded on the basis of an independent online customer survey of NextiraOne customers with Cisco solutions.
Margarete Schramböck, CEO NextiraOne Austria, said: “CSAT Excellence is based on direct feedback from our customers. It demonstrates not only that we understand their needs but also that we are able to fulfil those requirements to their full satisfaction through our high levels of competency. The positive response of our customers highlights to our experts the recognition they deserve for their daily commitment in the planning and implementation of Cisco solutions. In addition the CSAT Excellence accreditation, together with our Master Unified Communications and Cisco Gold Partner Status, are a great indication of our capability for businesses who are looking for a competent partner for their own projects.”
NextiraOne Group has attained Cisco Customer Satisfaction Excellence awards in a total of eight European countries.
About NextiraOne
NextiraOne is an international company that designs, installs, maintains and supports business solutions and communications services for over 60,000 private and public sector customers. Using its expertise in leading-edge communications, including data centres, contact centres, unified communications, secure network infrastructures and managed services, NextiraOne helps its customers to transform their organisations, making the complex simple.
Headquartered in Paris, NextiraOne has a direct sales and service presence in 16 countries across Europe and the USA, with more than 4,300 employees including 2,500 qualified service experts, and an annual revenue totalling around one billion euros in 2010.
Discover more at: http://www.nextiraone.eu
Contact Austria:
NextiraOne Austria GmbH
Mag. Nicole Plein
Press Officer
& Communications Manager
Tel. + 43 (0) 5 77 33-4827
For more information:
Sheila Lashford
Splash PR
Tel: +44 (0) 7986 514240
