Clarity Releases Award Winning Business Quality Manager
Clarity BQM revolutionizes approach to improving business KPIs across all operations
Sydney, Australia: 21 May 2012 – Clarity, the award-winning provider of unified solutions designed to simplify the operations of communication service providers, today announced that its award winning Business Quality Manager product is now available for general release.
Clarity Business Quality Manager (BQM) extends the concepts and processes used in service quality management, to the measurement of key processes across the entire telecommunications business. Clarity BQM provides sophisticated data aggregation and presentation tools to help operators make real-time decisions in order to measure and improve key business performance KPIs, such as customer experience, service quality, network efficiency and operational efficiency.
Currently in deployment at a leading Asian carrier, the importance of Clarity BQM to the telecommunications industry was recently recognized with Clarity being awarded the prestigious 2011 Stratecast | Frost and Sullivan Global Innovation Award for Network Services.
“Clarity, with its unique understanding of the network provisioning and assurance processes along with the tools to map the network to the customer service, provides the foundation for a broad view of the business” said Christopher Smith, Chief Operating Officer at Clarity. “The Clarity solution, working in conjunction with key systems such as CRM, probe and mediation solutions, enables operators to monitor the customer experience from many viewpoints including the device, service and network, so that it can be proactively managed.”
About Clarity
Clarity enables its customers to simplify their operations with a unified operational management solution. Clarity provides an integrated, modular solution to optimize and automate core operational processes to manage network build and movements, develop and sell next generation products, and deliver and assure the quality of customer services.
Clarity solutions provide the lowest total cost of ownership using embedded best practices and process-driven workflow to reduce the complexity, risk and cost of operations. Clarity empowers its customers to generate and protect revenue and enhance the complete customer experience. With over 40 Telecom customers worldwide, Clarity solutions currently help companies around the world manage over 500 million subscribers.
Established in 1994, Clarity has offices worldwide. For more information, please visit www.clarity.com.
Jon Newbery, Chief Executive Officer at Clarity, added: “The inspiration for Clarity BQM is driven by a clear and urgent market requirement. Worldwide, network data usage is growing at a phenomenal rate; however revenue growth is much slower. Network operators are under unprecedented pressure to upgrade their networks, but they must strategically utilize the data available to them so that they can maximize revenue from any investment they undertake.”
