Confirmit Achieves Stellar Growth in another Record-breaking Quarter
130 percent growth in multi-year contracts reflects continuation of an exceptional year
London, UK and Oslo, Norway and New York, US: 27 November 2013: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced its Q3 2013 results today.
Among the top quarter highlights, Confirmit doubled its mobile app responses compared to the corresponding quarter in 2012, to 5.2 million. In addition, Confirmit Mobile was honoured with a TMC Labs Innovation Award recognising Confirmit’s role in driving the market for mobile-based feedback and research solutions.
Confirmit’s continued success in this quarter epitomises an impressive year, which has been fuelled by significant growth in both the Voice of the Customer (VoC) and Market Research (MR) segments, and by continued customer acquisition across the world. The exceptional growth in multi-year contracts demonstrates the company’s position as the partner of choice for businesses building industry-leading customer experience and Market Research programmes.
Simon Tilling, VP Operations, Think Finance, explains: “We’re determined to support our recently launched short term lending company, Sunny, with a strategic VoC programme, and our recent investment in Confirmit will be core to this initiative. We are fully committed to responsible lending and helping our customers to make good choices and are confident that the ability to listen and learn from our customers’ experiences will enable us to offer a real alternative to other products on the market. We believe that this customer experience management programme, underpinned by Confirmit, will be a key differentiator for us going forward.”
Additional quarter highlights include:
· Solid double-digit revenue growth.
· 130 percent growth in multi-year contracts for the year to date, with a 50% increase for Q3 alone.
· Expansion across all of the company’s key markets, with new customers Viewstap, NewCogs, ENGAGE, Leasplan Corporation N.V., Iron Mountain UK Ltd, Peer1 Hosting, and Donvand joining a client roster that includes CareFusion, Cross-Tab, Deltek, First Transit, Infor, JTN Research, Philadelphia Insurance, Nielsen, SimplexGrinnell, a Tyco International company, Travel Guard and Wind River.
· 5.2 million mobile app survey responses in the quarter, with over 12m such responses for the year to date
· Continuing expansion in Europe, including a move to prestigious London landmark offices to support EMEA growth.
· 100 percent data collection uptime on the Confirmit Horizons platform.
· AAA rating from Dun & Bradstreet for the fifth consecutive year.
· Winning the TMC Labs Innovation Award for the second consecutive year
“Our continued growth and development of new customer relationships worldwide have made this another successful quarter for Confirmit,” said Henning Hansen, Confirmit President and CEO. “With the end of 2013 approaching, our team is ready to close out the most successful year in our history with more positive results as we look to 2014.”
About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
