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Confirmit Drives Deeper Insight by Engaging the Voice of the Customer

by david.nunes

Confirmit Drives Deeper Insight by Engaging the Voice of the Customer


New Confirmit Horizons Version 17 delivers enhanced multichannel capabilities for VoC and Market Research


London, UK and Oslo, Norway and New York, NY: April 17 2012: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, has announced the launch of Confirmit Horizons Version 17, the latest release of its leading multichannel software solution.


Confirmit Horizons Version 17 provides businesses with more opportunities to engage customers, employees and research respondents in feedback programmes across multiple channels, particularly mobile.


A wide ranging set of features includes new mobile and web survey layouts, and sophisticated customisation and branding options that ensure businesses can run successful multichannel feedback programmes. These additions have been specifically designed to improve the end-to-end experience for those completing feedback surveys, boosting participation in Voice of the Customer (VoC) programs and improving response rates.


Debbie Barbour, Operations Director, medeConnect commented: “Our network is made up of extremely busy medical professionals with limited time to provide feedback. We’re delighted about the launch of Confirmit Horizons Version 17 so we can really benefit from Confirmit’s mobile survey capabilities and generate even greater insight.”


Pat Molloy, Chief Strategy Officer at Confirmit, says: “Confirmit Horizons Version 17 gives our customers a raft of new features that allows them to push the boundaries of their VoC and Market Research programmes. The ability to customise and tailor every aspect of their programmes enables them to target different groups much more tightly, improving the quantity, quality and accuracy of the feedback they gather.”


In addition to extensive multichannel feedback capabilities, Confirmit Horizons Version 17 offers users:

  • Enhanced collection and processing of unstructured data using a sophisticated text analytics suite.
  • Support for a wider range of web platforms for designing surveys and reporting on feedback.
  • Further integration of mobile data into the Confirmit platform, following the acquisition of Techneos.
  • The ability to view media captured on mobile devices, such as photos and video clips, from within Confirmit’s reporting suite.
  • A new level of Panel Management that maximises panel participation.
  • Enhanced speed and ease-of-use to enable users to create and manage programmes more effectively.


Next week, Confirmit will hold three webinars highlighting how the new features and functionality of Confirmit Horizons Version 17 can drive maximum value and insight from feedback and research programmes:

  • Enhancing the Mobile and Respondent Experience (April 24)
  • Confirmit Horizons Version 17 Reporting Enhancements (April 25)
  • Confirmit Horizons Version 17 Platform Enhancements (April 26)


Register for a webinar today or visit www.confirmit-horizons.com for more information.



About Confirmit

Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.


Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Symantec, and Wells Fargo. Visit www.confirmit.com for more information.


About medeConnect

medeConnect is an expert in online, community-based research, with unrivalled understanding of medical professionals worldwide. It is the independent full service market research division of Doctors.net.uk and has access to and understanding of medical professionals via a range of state-of-the-art research tools and techniques. Doctors.net.uk is part of the M3 group, a Sony company.


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