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Convergys Among Top Companies that Define Global Outsourcing

by david.nunes

(Cincinnati; October 11, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named to the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors.

The lists are compiled annually by Global Services Media, which connects buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation.

“As a company that defines global outsourcing, Convergys helps optimize everyday interactions, turning the customer experience into a strategic differentiator for our clients,” said Andrea Ayers, Convergys President, Customer Management. “As a single-source provider of self-service and agent-assisted care, Convergys supports its clients by combining innovative technology and agent-assisted services to optimize the customer experience.

“This recognition helps validate Convergys’ commitment to providing a superior service experience to our clients and their customers in all of our geographies,” Ayers added. “We are very pleased to be included on the list of companies that define global outsourcing because this high honor reflects so positively on our clients and on the unparalleled quality and dedication of our approximately 65,000 employees.”

The GS 100 analysis model focused on four main areas in which Convergys excels:

  • Management Excellence, including revenue, growth, profitability, thought leadership, innovation capability, marketing excellence, leadership quality, risk management measures, and other performance indicators.
  • Customer Maturity, including new customers, industries, and geographies represented, contract sizes, customer case studies, complexity of projects, etc.
  • Global Delivery Maturity, such as global delivery footprint, type of work performed, and expansions.
  • Breadth of Services Portfolio, including breadth of capabilities and service offerings across the industry, domain expertise across industries, vendor management practices, and category leadership.

Convergys serves 25 of the FORTUNE Top 50 companies, 8 of the Top 10 commercial banks, 7 of the Top 10 communications companies, 7 of the Top 10 healthcare organizations, 7 of the Top 10 retail and e-commerce firms, and 7 of the Top 10 technology companies.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Portfolio: Convergys Awards

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Related News:

Convergys Receives Highest Honor as Philippine “BPO Company of the Year”

Convergys Named 2010 Service Winner in Outsourcing by CRM Magazine


Business & Financial Media – John Pratt

+1 513 723 2222 or [email protected]

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+1 513 723 7153 or [email protected]

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