Convergys and Cox Renew Long-Term Billing and Customer Care Contract

by david.nunes November 1, 2010

(Cincinnati; November 1, 2010) – – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cox Communications, the third-largest cable entertainment and broadband services provider in the United States, has renewed its contract for Convergys Smart BSS Solutions. This is the third contract renewal in North America this year for Convergys’ cable solutions, which support 8 of the top 15 cable, broadband, and satellite providers in the United States. Convergys also supports more than 36 cable, broadband, and satellite providers globally.

With feature-rich and field-proven solutions, Convergys has been a BSS supplier to Cox Communications for 26 years. Under this renewed license agreement, Convergys will continue to provide long-term billing services to Cox’s six million residential and commercial video, voice, and data customers.

“Cox has built its business on exceeding customer expectations; the billing support we receive from Convergys helps us to do that,” said George Richter, vice president of Supply Chain Management for Cox. “This latest contract renewal is a strong vote of confidence for the key role Convergys’ cable solutions will continue to play in enabling Cox to differentiate itself on the superior service we provide our customers.”

“Convergys Smart BSS Solutions have helped Cox Communications successfully manage the relationships it has with its customers for many years,” said Bob Lento, President, Information Management, Convergys. “With this important contract renewal, Cox Communications will continue to benefit from Convergys’ commitment to – and continued investment in – its cable and Smart BSS solutions.”

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Portolfio: Convergys Smart BSS Solutions

Brochure: Convergys Smart BSS Solutions

Point of View: Overlay – a targeted approach to Product Lifecycle Management

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Convergys Contacts

Business & Financial Media — John Pratt
+1 513 723 3333 or john.pratt@convergys.com

Trade & Social Media — Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com